How to calculate staffing for emails?
Please help, I have this exercise and I can't figure it out.
I have 3 queues with different first response times and production levels.
Queue A - 453 emails - 12h FRT - 107 emails processed in 8h shift
Queue B - 137 emails - 24h FRT - 100 emails processed in 8h shift
Queue C - 673 emails - 48h FRT - 200 emails processed in 8h shift
How can I calculate the required staff? I tried using Erlang C but I get lost.
I have 3 queues with different first response times and production levels.
Queue A - 453 emails - 12h FRT - 107 emails processed in 8h shift
Queue B - 137 emails - 24h FRT - 100 emails processed in 8h shift
Queue C - 673 emails - 48h FRT - 200 emails processed in 8h shift
How can I calculate the required staff? I tried using Erlang C but I get lost.
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