How to convert FTE into heads and/or hours

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How to convert FTE into heads and/or hours
Hello,
I would greatly appreciate anyone who can help me determine how to convert FTEs into headcount and hours at the interval level. The reason I ask this question is because I know what my shrink hours are at the interval level but I cannot determine the percentage.

Helper

Call Centre Helper

That is where an Erlang Calculator comes in
That is where an Erlang Calculator comes in - particularly the day planner.

https://www.callcentrehelper.com/tools/erlang-calculator/day-planner.php

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