How to convert FTE into heads and/or hours

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How to convert FTE into heads and/or hours
Hello,
I would greatly appreciate anyone who can help me determine how to convert FTEs into headcount and hours at the interval level. The reason I ask this question is because I know what my shrink hours are at the interval level but I cannot determine the percentage.

Helper

Call Centre Helper

That is where an Erlang Calculator comes in
That is where an Erlang Calculator comes in - particularly the day planner.

https://www.callcentrehelper.com/tools/erlang-calculator/day-planner.php

What about exact hours/minutes?
Thanks a lot for the help Jonty.

If my forecast is 61 calls at at a target AHT of 482, the daily planner indicates I need 34 agents. How can I be certain it is not 33.6 or 34.4.
That 0.6 or 0.4 is what I am curious about. If I add all those decimals either in FTEs, heads, hours eventually they could make a difference on our ability to plan and evaluate historical performance due uncertainly around the accuracy of my data.

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