How to figure how a reduction in FTE will impact ASA

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How to figure how a reduction in FTE will impact ASA
How would you calculate how removing 10 FTE's would impact the ASA?

Helper

Call Centre Helper

An Erlang Calculator should do it
You should be able to see it using section 3 in the Excel based Erlang Calulator

3. Work out the Predicted Service Level for a provided number of agents
https://www.callcentrehelper.com/erlang-c-calculator-2473.htm


You may also be able to see it on the output page of this calculator

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