How to Forecast Demand in the Contact Centre - for emails.

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How to Forecast Demand in the Contact Centre - for emails.
Hello valuable members,

Just curious if you can use the 'How to Forecast Demand in the Contact Centre' model for emails ?

if not, just curious to know which tool anyone can recommend to forecart email volumes.

Thank you
Danny

Helper

Call Centre Helper

Is it the number of emails or the number of staff?
If it is the number of staff then this simulator may help

https://www.callcentrehelper.com/tools/multi-channel-calculator/

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