How to manage a high call volume with less agents

Topic Views - 2426

How to manage a high call volume with less agents
Occupancy and productivity is great, but the SLA's are not meeting? Need an advise how to manage the same

Helper

Call Centre Helper

Read this article
Just follow the 10 steps in these articles.

I'm afraid that it's not easy but they should point you in the right direction
https://www.callcentrehelper.com/the-contact-centre-manifesto-84294.htm

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question