How to set Minimum Business Continuity Objective (MBCO)?

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Call Centre - Business Continuity Mgt. How to set Minimum Business Continuity Objective (MBCO)?
Is there a need to state in terms of KPIs for expected degraded service during a crisis?

Degraded service
How degraded?

It all depends on the severity.

One insurance company in Australia ran a contact centre and drop in office out of tents following a Typhoon last year.

Sometimes all you can do is best endevours.

Regards

DaveA

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