Implementing a Shift Bid Program

Topic Views - 1021

Shift Bids
Our newer contact center is at odds over how to implement some type of shift bid program. We are a contact center of approximately 120 agents, and growing. What shift-bid programs have worked for your contact centers and what were the challenges you had to overcome along the way?

Here's an article w...
Here's an article with a detailed list of shift pattern options for you to consider, when making your decision:

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question