Industry standard -Percentage of blocked transactions?

Topic Views - 91

Industry standard -Percentage of blocked transactions?
The number of calls not received due to network, trunk or PBX limitations and/or setting- (in percentage)
It would be helpful for me if the source is mentioned in the answer


Call Centre Helper

Very low
These days the cost of phone lines is so low that most contact centres don't have this type of problem.

I would say that it is less than 0.5%.

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question