Inquiry on a call center jargon
Good morning John,
I hope I understood your question the proper way when I answer now the following: BOS means Business Outsourcing Solution. In this, you check as consultanct whether or not you can recommend a client to outsource an existing or to use an existing outsourcing team instead of creating a new insourcing team might fit for his needs. BOS therefore is B2B-oriented sales and consultance.
Best Regard from Ireland