Integration in Call centers

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inquiry expert


Has anyone considered connecting your CRM with your Phone system? Were you happy with the results?


Editor

Call Centre Helper


It seems to be reasonably widespread to link the two together. From memory around 40% of contact centres are doing this.

The poll below shows around 32% of contact centres using the caller's number (CLI) for call routing.

https://www.callcentrehelper.com/poll-personalising-the-customer-experience-73534.htm


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