Interactive Excel Dashboard

Topic Views - 318

Interactive Excel Dashboard
Hi, I pull some data from Avaya Supervisor for my team and I'm trying to create an interactive Excel dashboard of the data but I'm struggling.

At the moment I manu...
At the moment I manually sort data into tabs for AHT, ACW, Hold, ACW Idle, Talk Time and then have a the agents name across the "A" cells and then the weekly data down the columns.


Call Centre Helper

Sounds like you are on the right track
It sounds like you are on the right track. It's difficult to get what yu are trying to display, but using sone VLOOKUP functions or some pivot tables could help. There are also some good filters for data in Excel.

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question