Interval Shift Bidding

Topic Views - 231

Interval Shift Bidding
I am inquiring about interval bidding, to allow agents to create their own schedule based on the FTE required per hour. I am using Aspect WFM 18.2 as my scheduling tool If anyone can assist me in creating a model for self serve by agent I would really appreciate it.

Helper

Call Centre Helper

Not sure that you will get an answer on this forum
It seems like you are looking for product advice on how to do this. I'm not sure that this is the best forum to get an answer.

You may be best off speaking to the Aspect Support centre who should be able to give you some guidance about how to achieve your objectives.

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question