Interview Question: Do you have experience working towards targets and KPIs

Topic Views - 8337

Interview Question: Do you have experience working towards targets and KPIs
Im applying for job and one question their asking is "Do you have experience working towards targets and Kpi's?

How do i answer that?

As I've worked in retail as a customer service assistant.

Answer for Michelle
Hi Michelle
In your current role, do you have any targets which require you to meet certain standards? Things like accuracy on the till, customer satisfaction scores i.e. mystery shopping, sales revenue generated, store card sign-ups - that sort of thing? If so, then you have real experience of working towards targets.
Don't be too blinded by the term 'KPI' either. I've heard many different descriptions for the same thing over the years such as SLAs, KPAs, KPIs, EBRs.
Give me a shout if you want any help.
Thanks, Bill

Customer service targets
Whilst working in a customer service environment, as a waitress, I had targets for selling the most deserts and cocktails, getting the most trip advisor reviews. Maybe you had something similar in your past job that could be used for the answer to that KPI question

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question