Is anyone any experience of using genesys interaction optimizer to compile a call centre schedule?

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Is anyone any experience of using genesys interaction optimizer to compile a call centre schedule?
I would appreciate some advice on how to run out a weekly schedule from forecasts to publishing.

Editor

Call Centre Helper

Speak to Genesys
I would suggest that you speak with Genesys or one of their resellers.

Their support is generally pretty good.

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