IVR Benchmarking
Hello
I want to know the industry benchmark for outbound call center for three key metrics namely
1. IVR Abandonment rate
2. IVR Exit rate
3. IVR Routing accuracy
I want to know the industry benchmark for outbound call center for three key metrics namely
1. IVR Abandonment rate
2. IVR Exit rate
3. IVR Routing accuracy
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