I am currently working for a Mutual company dealing with Membership account management. I am putting together a business case for an IVR that will only process payment of accounts.
I know that on average 6% our daily callers will call to make a card payment. I now need to find out what the uptake might be of this technology. Our demographic indicates a good spread of ages ranging from 18-96 Years.
Has anyone seen any treads, documents or had any experience with these numbers?
I appreciate any help or poionters you have.