The Latest Posts
This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
General Silent Calls and the Growth in TPS Registrations Mohamed Selim 22nd Jul 17 08:57
Call Centre Management What are the common practice penalties for non-conformed performance in the outsourced call center contract? Mohamed Selim 21st Jul 17 19:21
Call Centre Answers Regs relating to manually calling back abandoned callers Jonty 21st Jul 17 16:00
Strategy Mailroom contact Center; Metrics for Mailroom Bill Payment Letter Openers Jonty 21st Jul 17 15:53
Call Centre Answers Regs relating to manually calling back abandoned callers Dean 21st Jul 17 15:52
Call Centre Answers Regs relating to manually calling back abandoned callers Dean 21st Jul 17 15:34
General Ideas for Team Meetings Scott 21st Jul 17 13:44
Strategy Mailroom contact Center; Metrics for Mailroom Bill Payment Letter Openers Scott 21st Jul 17 13:37
Products and Services Georgian Ministry of Environment Call Center Jonty 21st Jul 17 11:38
Products and Services Georgian Ministry of Environment Call Center Jerry 21st Jul 17 10:58
Strategy Vacation and time off scheduling Jonty 20th Jul 17 16:14
Resource Planning and Forecasting How did you get Ops/team leaders to realise the importance of WFM? Jonty 20th Jul 17 16:11
Strategy Vacation and time off scheduling Angela 19th Jul 17 20:38
Resource Planning and Forecasting How did you get Ops/team leaders to realise the importance of WFM? Paul 19th Jul 17 18:14
Call Centre Life Hanging Up on 'Chatty' Customers Dee 18th Jul 17 19:44
Planning Strategy and Management Business Continuity Plan Jonty 18th Jul 17 16:21
General Ideas for Team Meetings Jonty 18th Jul 17 14:10
General Ideas for Team Meetings Adele 17th Jul 17 08:13
Planning Strategy and Management Business Continuity Plan Yogendra 17th Jul 17 04:07
Call Centre Answers lost opportunity Jonty 15th Jul 17 08:54
Products and Services Call reasoning stand alone application Jonty 15th Jul 17 08:51
Resource Planning and Forecasting Back Office or Correspondence Service Levels Jonty 15th Jul 17 08:47
General FTE manning calculation Jonty 15th Jul 17 08:39
Technology Noise Cancelling Headsets Jonty 15th Jul 17 08:36
Technology Noise Cancelling Headsets Jonty 15th Jul 17 08:35
Technology Noise Cancelling Headsets A 14th Jul 17 11:36
Call Centre Answers NICE IEX WFM - How to generate individual forecast by contact type or management unit Sue 14th Jul 17 11:06
Call Centre Answers NICE IEX WFM - How to generate individual forecast by contact type or management unit Derrick 13th Jul 17 17:31
Planning Strategy and Management Calculate FTE needed per hour and create shifts Jonty 13th Jul 17 12:16
Call Centre Answers How to get past call screening Bill 13th Jul 17 11:39
Call Centre Answers How to get past call screening Captain 13th Jul 17 04:49
General Project Plan for new call centre set up Musa 12th Jul 17 15:06
Resource Planning and Forecasting Back Office or Correspondence Service Levels Fola 11th Jul 17 22:43
Technology Skype for Business Lilit 11th Jul 17 15:07
Call Centre Life In bound call centre coaching tips Jonty 11th Jul 17 11:35
Call Centre Answers The Meaning of ACR in Outbound Call Center Anon 10th Jul 17 18:22