The Latest Posts

This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
Resource Planning and Forecasting General Formula for Quick Estimates for Expanded Coverage ErrylessaOxycle 02nd Apr 20 21:39
Strategy How to Calculate the Number of Agents Required Jonty 31st Mar 20 16:15
Call Centre Management QA Monthly REPORT Jonty 31st Mar 20 16:11
Customer Service Issues How are you handling/showing compassion to emotional callers during the COVID-19 pandemic? Jonty 31st Mar 20 16:11
Resource Planning and Forecasting General Formula for Quick Estimates for Expanded Coverage Jonty 31st Mar 20 16:07
Call Centre Management Changing SLA and target time- but staffing stays the same- please advise Jonty 31st Mar 20 16:05
Call Centre Management FTE Calculations Jonty 31st Mar 20 16:00
General Open or close? Jonty 31st Mar 20 15:57
Customer Service Issues How are you handling/showing compassion to emotional callers during the COVID-19 pandemic? Kayla 31st Mar 20 13:56
Call Centre Management QA Monthly REPORT Sharon 31st Mar 20 12:57
General Project Plan for new call centre set up Mike 30th Mar 20 17:41
Call Centre Management FTE Calculations Akhiil 30th Mar 20 16:56
Call Centre Answers What do you tell customers when they ask for your location? Steph 26th Mar 20 13:07
Strategy How to Calculate the Number of Agents Required Gary 26th Mar 20 12:31
Products and Services Laws on Headsets Paul 26th Mar 20 11:27
Call Centre Answers What do you tell customers when they ask for your location? Paul 26th Mar 20 11:15
Technology reverse erlang Hou 26th Mar 20 07:54
Resource Planning and Forecasting Industry Average- Acceptable Wait Time? Pam 25th Mar 20 12:21
Resource Planning and Forecasting General Formula for Quick Estimates for Expanded Coverage Ray 24th Mar 20 20:32
Call Centre Management How to manage an outsourcing relationship? Stan 24th Mar 20 10:46
General Open or close? Stephen 23rd Mar 20 22:04
Call Centre Management Changing SLA and target time- but staffing stays the same- please advise Ary 23rd Mar 20 17:26
General Coughing when on call with customer by call centre agent Amy 23rd Mar 20 15:58
Call Centre Answers What do you tell customers when they ask for your location? Jonty 23rd Mar 20 14:00
Call Centre Answers What do you tell customers when they ask for your location? Emma 22nd Mar 20 06:58
Customer Service Issues Customer Contact Experience Jonty 18th Mar 20 12:34
Products and Services how to over come NO to the sales question Jonty 18th Mar 20 12:20
Call Centre Management Sample Inbound Call Center SOP BPO 18th Mar 20 01:07
Products and Services how to over come NO to the sales question june 17th Mar 20 16:16
Customer Service Issues Customer Contact Experience Rishabh 16th Mar 20 07:17
Strategy Best script for a fee waiver (denied) Jonty 15th Mar 20 09:15
Strategy Best script for a fee waiver (denied) Lauren 14th Mar 20 05:47
Products and Services Laws on Headsets Jonty 13th Mar 20 13:01
Call Centre Management Quality outbound calls how many per agent? Jonty 13th Mar 20 12:56
Call Centre Management Quality outbound calls how many per agent? NAZ 12th Mar 20 18:27
Call Centre Answers Erlang C on Google App Script (Google Sheets) Jonty 12th Mar 20 11:44