The Latest Posts

This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
Planning Strategy and Management Productivity of Chat agent Anupam 13th Dec 19 05:58
Resource Planning and Forecasting Verint Impact 360 version 11.1 Jonty 12th Dec 19 17:32
General What is a good featureless voip? Jonty 12th Dec 19 17:31
Planning Strategy and Management Shrinkage Jonty 12th Dec 19 14:09
Resource Planning and Forecasting Verint Impact 360 version 11.1 Jason 12th Dec 19 13:43
Planning Strategy and Management Shrinkage Ismail 11th Dec 19 19:38
Technology AHT in back office tasks Sarah 11th Dec 19 11:01
Call Centre Answers Measuring E-mail Quality Neal 11th Dec 19 10:46
Call Centre Answers Measuring E-mail Quality Jonty 11th Dec 19 10:43
Call Centre Answers Measuring E-mail Quality Neal 11th Dec 19 10:34
Call Centre Management Cal Center Required IT Equipment Jonty 10th Dec 19 13:30
Call Centre Answers How can I evalaute quality on social media? Jonty 10th Dec 19 13:29
Call Centre Answers How to ask a survey if you really do not want customer to give feedback John 10th Dec 19 03:10
Call Centre Answers How can I evalaute quality on social media? Natacha 09th Dec 19 17:41
General What is a good featureless voip? John 09th Dec 19 15:06
General Service Level and Abandoned Calls Jonty 09th Dec 19 14:57
General Service Level and Abandoned Calls Mitesh 09th Dec 19 11:49
General Request for Proposal Darren 09th Dec 19 03:15
Products and Services Laws on Headsets Dorianne 08th Dec 19 22:40
Call Centre Management Cal Center Required IT Equipment David 08th Dec 19 17:48
Call Centre Management Benchmark for customer propensity to contact Jonty 08th Dec 19 10:26
Call Centre Management Benchmark for customer propensity to contact Dean 06th Dec 19 19:59
Call Centre Management CRM which can handle companies, contractors and customers Jonty 28th Nov 19 13:00
General Cli being blocked by EE Jonty 28th Nov 19 11:31
General Cli being blocked by EE Rehanna 27th Nov 19 20:57
Call Centre Management CRM which can handle companies, contractors and customers Ran 27th Nov 19 16:45
Planning Strategy and Management Hold time standards/benchmark Jonty 27th Nov 19 15:41
Planning Strategy and Management Hold time standards/benchmark Sherry 21st Nov 19 20:00
Resource Planning and Forecasting Adding shrinkage to workload FTE Dan 21st Nov 19 17:53
Technology AVAYA CMS REPORT - transferred calls to specific vdn Jonty 21st Nov 19 17:22
Customer Service Issues Targets for Email AHT Fenna 21st Nov 19 15:41
Call Centre Answers Industry Standards For Calling Times Jonty 21st Nov 19 14:32
Resource Planning and Forecasting Forecasting Issue Multi Channel Jonty 21st Nov 19 14:04
Resource Planning and Forecasting Forecasting Issue Multi Channel Jonty 21st Nov 19 14:01
Call Centre Answers Industry Standards For Calling Times Gil 21st Nov 19 06:05
Resource Planning and Forecasting Forecasting Issue Multi Channel James 19th Nov 19 17:23