| Category |
Topic |
Latest Comment |
When |
|
Planning Strategy and Management
|
Productivity of Chat agent
|
Anupam |
13th Dec 19 05:58 |
|
Resource Planning and Forecasting
|
Verint Impact 360 version 11.1
|
Jonty |
12th Dec 19 17:32 |
|
General
|
What is a good featureless voip?
|
Jonty |
12th Dec 19 17:31 |
|
Planning Strategy and Management
|
Shrinkage
|
Jonty |
12th Dec 19 14:09 |
|
Resource Planning and Forecasting
|
Verint Impact 360 version 11.1
|
Jason |
12th Dec 19 13:43 |
|
Planning Strategy and Management
|
Shrinkage
|
Ismail |
11th Dec 19 19:38 |
|
Technology
|
AHT in back office tasks
|
Sarah |
11th Dec 19 11:01 |
|
Call Centre Answers
|
Measuring E-mail Quality
|
Neal |
11th Dec 19 10:46 |
|
Call Centre Answers
|
Measuring E-mail Quality
|
Jonty |
11th Dec 19 10:43 |
|
Call Centre Answers
|
Measuring E-mail Quality
|
Neal |
11th Dec 19 10:34 |
|
Call Centre Management
|
Cal Center Required IT Equipment
|
Jonty |
10th Dec 19 13:30 |
|
Call Centre Answers
|
How can I evalaute quality on social media?
|
Jonty |
10th Dec 19 13:29 |
|
Call Centre Answers
|
How to ask a survey if you really do not want customer to give feedback
|
John |
10th Dec 19 03:10 |
|
Call Centre Answers
|
How can I evalaute quality on social media?
|
Natacha |
09th Dec 19 17:41 |
|
General
|
What is a good featureless voip?
|
John |
09th Dec 19 15:06 |
|
General
|
Service Level and Abandoned Calls
|
Jonty |
09th Dec 19 14:57 |
|
General
|
Service Level and Abandoned Calls
|
Mitesh |
09th Dec 19 11:49 |
|
General
|
Request for Proposal
|
Darren |
09th Dec 19 03:15 |
|
Products and Services
|
Laws on Headsets
|
Dorianne |
08th Dec 19 22:40 |
|
Call Centre Management
|
Cal Center Required IT Equipment
|
David |
08th Dec 19 17:48 |
|
Call Centre Management
|
Benchmark for customer propensity to contact
|
Jonty |
08th Dec 19 10:26 |
|
Call Centre Management
|
Benchmark for customer propensity to contact
|
Dean |
06th Dec 19 19:59 |
|
Call Centre Management
|
CRM which can handle companies, contractors and customers
|
Jonty |
28th Nov 19 13:00 |
|
General
|
Cli being blocked by EE
|
Jonty |
28th Nov 19 11:31 |
|
General
|
Cli being blocked by EE
|
Rehanna |
27th Nov 19 20:57 |
|
Call Centre Management
|
CRM which can handle companies, contractors and customers
|
Ran |
27th Nov 19 16:45 |
|
Planning Strategy and Management
|
Hold time standards/benchmark
|
Jonty |
27th Nov 19 15:41 |
|
Planning Strategy and Management
|
Hold time standards/benchmark
|
Sherry |
21st Nov 19 20:00 |
|
Resource Planning and Forecasting
|
Adding shrinkage to workload FTE
|
Dan |
21st Nov 19 17:53 |
|
Technology
|
AVAYA CMS REPORT - transferred calls to specific vdn
|
Jonty |
21st Nov 19 17:22 |
|
Customer Service Issues
|
Targets for Email AHT
|
Fenna |
21st Nov 19 15:41 |
|
Call Centre Answers
|
Industry Standards For Calling Times
|
Jonty |
21st Nov 19 14:32 |
|
Resource Planning and Forecasting
|
Forecasting Issue Multi Channel
|
Jonty |
21st Nov 19 14:04 |
|
Resource Planning and Forecasting
|
Forecasting Issue Multi Channel
|
Jonty |
21st Nov 19 14:01 |
|
Call Centre Answers
|
Industry Standards For Calling Times
|
Gil |
21st Nov 19 06:05 |
|
Resource Planning and Forecasting
|
Forecasting Issue Multi Channel
|
James |
19th Nov 19 17:23 |
|
|
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