The Latest Posts
This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
Call Centre Management How do you deal follow up upon where the agent is being abused and sworn at? Jonty 17th Aug 17 17:41
Call Centre Management How do you deal follow up upon where the agent is being abused and sworn at? Carl 17th Aug 17 14:44
Call Centre Answers Excel File Not Found with Max. Occupancy Limitation Jonty 17th Aug 17 11:16
Call Centre Management Sample Caller Verification Guidleines? Jonty 17th Aug 17 11:13
Resource Planning and Forecasting WFM Standalone Software - Multi-skill Simulation Jonty 17th Aug 17 11:02
Resource Planning and Forecasting WFM Standalone Software - Multi-skill Simulation Michael 17th Aug 17 02:51
Call Centre Management Sample Caller Verification Guidleines? Joe 16th Aug 17 19:36
General Best locations for new call centre Jonty 16th Aug 17 10:14
General Best locations for new call centre Nigel 16th Aug 17 07:45
Call Centre Answers call center directory service Jonty 14th Aug 17 12:22
Call Centre Answers call center directory service alex 14th Aug 17 10:15
Call Centre Answers Excel File Not Found with Max. Occupancy Limitation Noman 13th Aug 17 04:13
Call Centre Management Outbound manager Jonty 11th Aug 17 17:21
Call Centre Management Outbound manager Funmi 11th Aug 17 11:56
General Changes to Call Recording and the introduction of GDPR Jonty 10th Aug 17 18:12
Call Centre Answers FTE and Per Call billing Calculation Jonty 10th Aug 17 17:52
Technology Avaya ACD time includes Hold time Jonty 10th Aug 17 17:48
General Best locations for new call centre Jonty 10th Aug 17 17:24
Resource Planning and Forecasting Getting rid of WFM Jonty 10th Aug 17 17:19
Resource Planning and Forecasting Web chat only forecasting Jonty 10th Aug 17 17:11
General Avaya CMS r17 Report issue Jonty 10th Aug 17 17:10
General Avaya CMS r17 Report issue Jeff 09th Aug 17 23:47
Resource Planning and Forecasting Web chat only forecasting Joe 09th Aug 17 18:53
Products and Services Forecast Template Jonty 09th Aug 17 17:33
Resource Planning and Forecasting Changing Opening times Jonty 09th Aug 17 17:32
Technology Impact 360 Form is published but does not show up on available forms for evaluation Jonty 09th Aug 17 17:28
Call Centre Answers Outsourcing New Billing Model Jonty 09th Aug 17 17:27
General Changes to Call Recording and the introduction of GDPR Emma 09th Aug 17 16:19
Resource Planning and Forecasting Getting rid of WFM Mike 09th Aug 17 15:14
General Best locations for new call centre Nigel 04th Aug 17 10:49
Products and Services Forecast Template Craig 03rd Aug 17 17:46
Technology Avaya ACD time includes Hold time Luis 03rd Aug 17 12:15
Call Centre Answers FTE and Per Call billing Calculation Shuabe 02nd Aug 17 16:54
Technology Avaya Aux codes Taurean 01st Aug 17 19:40
Resource Planning and Forecasting Changing Opening times Jr 01st Aug 17 14:07
Technology Impact 360 Form is published but does not show up on available forms for evaluation Yossi 31st Jul 17 15:09