The Latest Posts

This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
Technology Password change Bernadine 27th Sep 20 20:14
Training and Staff Development Call center implementation Vincenzo 27th Sep 20 14:17
Call Centre Management Start Call center outbond and inbond pakistan Shohrub 26th Sep 20 19:48
General How do I go about requesting a copy of a call we made to a company? Susan 25th Sep 20 14:43
Call Centre Answers Should agents/associates give their full name ??? Anne 25th Sep 20 14:09
Call Centre Management Consider floor shrinkage is 20%. For a given interval, 100 FTE are required. People that need to be schedules would be D 25th Sep 20 07:08
Technology Technology solution to measure non-ACD agent productivity needed Jennifer 25th Sep 20 02:30
Call Centre Answers Should agents/associates give their full name ??? Robert 24th Sep 20 20:36
Technology reverse erlang Jonty 23rd Sep 20 09:05
Technology reverse erlang Jen 22nd Sep 20 18:39
General New Call Centre Jonty 21st Sep 20 12:57
General New Call Centre Stuart 21st Sep 20 11:39
Technology Technology solution to measure non-ACD agent productivity needed Jonty 21st Sep 20 09:42
General How to start Contact Center Jonty 21st Sep 20 09:39
Technology Technology solution to measure non-ACD agent productivity needed Jennifer 18th Sep 20 18:48
General What hapend with online staffing algorithm - adjustmets , schedule tool? Branko 18th Sep 20 12:40
General How to start Contact Center Alma 17th Sep 20 17:24
General What hapend with online staffing algorithm - adjustmets , schedule tool? Jonty 17th Sep 20 14:59
General What hapend with online staffing algorithm - adjustmets , schedule tool? Branko 17th Sep 20 12:58
Resource Planning and Forecasting Complaints Forecasting Jonty 16th Sep 20 10:11
Call Centre Management Outbound Collections KPI's Jonty 16th Sep 20 10:10
Strategy Operator Intercepts Jonty 16th Sep 20 10:09
Resource Planning and Forecasting Part-Time ratio calculator Jonty 16th Sep 20 10:05
Planning Strategy and Management Do you have any package for running kind of IVR Circuit during BCP triggered Jonty 16th Sep 20 10:04
Resource Planning and Forecasting Definition of FTE Needed Jonty 16th Sep 20 09:13
General What hapend with online staffing algorithm - adjustmets , schedule tool? Jonty 16th Sep 20 09:09
Planning Strategy and Management Do you have any package for running kind of IVR Circuit during BCP triggered Lucas 16th Sep 20 06:19
Resource Planning and Forecasting Complaints Forecasting Jeevan 15th Sep 20 17:28
Call Centre Management Outbound Collections KPI's Paul 15th Sep 20 14:06
Strategy Operator Intercepts Gary 15th Sep 20 11:33
Call Centre Management Presentation Of Monthly Business Review Jonty 14th Sep 20 11:32
Resource Planning and Forecasting Definition of FTE Needed Patrick Agustin 14th Sep 20 11:25
General What hapend with online staffing algorithm - adjustmets , schedule tool? Branko 14th Sep 20 09:24
Call Centre Management Presentation Of Monthly Business Review Shashidran 12th Sep 20 09:16
Resource Planning and Forecasting Part-Time ratio calculator Gigi 11th Sep 20 13:55
Call Centre Answers Quality and Complain Matrix infoforwomen.be 11th Sep 20 10:40