| Category |
Topic |
Latest Comment |
When |
|
Resource Planning and Forecasting
|
General Formula for Quick Estimates for Expanded Coverage
|
ErrylessaOxycle |
02nd Apr 20 21:39 |
|
Strategy
|
How to Calculate the Number of Agents Required
|
Jonty |
31st Mar 20 16:15 |
|
Call Centre Management
|
QA Monthly REPORT
|
Jonty |
31st Mar 20 16:11 |
|
Customer Service Issues
|
How are you handling/showing compassion to emotional callers during the COVID-19 pandemic?
|
Jonty |
31st Mar 20 16:11 |
|
Resource Planning and Forecasting
|
General Formula for Quick Estimates for Expanded Coverage
|
Jonty |
31st Mar 20 16:07 |
|
Call Centre Management
|
Changing SLA and target time- but staffing stays the same- please advise
|
Jonty |
31st Mar 20 16:05 |
|
Call Centre Management
|
FTE Calculations
|
Jonty |
31st Mar 20 16:00 |
|
General
|
Open or close?
|
Jonty |
31st Mar 20 15:57 |
|
Customer Service Issues
|
How are you handling/showing compassion to emotional callers during the COVID-19 pandemic?
|
Kayla |
31st Mar 20 13:56 |
|
Call Centre Management
|
QA Monthly REPORT
|
Sharon |
31st Mar 20 12:57 |
|
General
|
Project Plan for new call centre set up
|
Mike |
30th Mar 20 17:41 |
|
Call Centre Management
|
FTE Calculations
|
Akhiil |
30th Mar 20 16:56 |
|
Call Centre Answers
|
What do you tell customers when they ask for your location?
|
Steph |
26th Mar 20 13:07 |
|
Strategy
|
How to Calculate the Number of Agents Required
|
Gary |
26th Mar 20 12:31 |
|
Products and Services
|
Laws on Headsets
|
Paul |
26th Mar 20 11:27 |
|
Call Centre Answers
|
What do you tell customers when they ask for your location?
|
Paul |
26th Mar 20 11:15 |
|
Technology
|
reverse erlang
|
Hou |
26th Mar 20 07:54 |
|
Resource Planning and Forecasting
|
Industry Average- Acceptable Wait Time?
|
Pam |
25th Mar 20 12:21 |
|
Resource Planning and Forecasting
|
General Formula for Quick Estimates for Expanded Coverage
|
Ray |
24th Mar 20 20:32 |
|
Call Centre Management
|
How to manage an outsourcing relationship?
|
Stan |
24th Mar 20 10:46 |
|
General
|
Open or close?
|
Stephen |
23rd Mar 20 22:04 |
|
Call Centre Management
|
Changing SLA and target time- but staffing stays the same- please advise
|
Ary |
23rd Mar 20 17:26 |
|
General
|
Coughing when on call with customer by call centre agent
|
Amy |
23rd Mar 20 15:58 |
|
Call Centre Answers
|
What do you tell customers when they ask for your location?
|
Jonty |
23rd Mar 20 14:00 |
|
Call Centre Answers
|
What do you tell customers when they ask for your location?
|
Emma |
22nd Mar 20 06:58 |
|
Customer Service Issues
|
Customer Contact Experience
|
Jonty |
18th Mar 20 12:34 |
|
Products and Services
|
how to over come NO to the sales question
|
Jonty |
18th Mar 20 12:20 |
|
Call Centre Management
|
Sample Inbound Call Center SOP
|
BPO |
18th Mar 20 01:07 |
|
Products and Services
|
how to over come NO to the sales question
|
june |
17th Mar 20 16:16 |
|
Customer Service Issues
|
Customer Contact Experience
|
Rishabh |
16th Mar 20 07:17 |
|
Strategy
|
Best script for a fee waiver (denied)
|
Jonty |
15th Mar 20 09:15 |
|
Strategy
|
Best script for a fee waiver (denied)
|
Lauren |
14th Mar 20 05:47 |
|
Products and Services
|
Laws on Headsets
|
Jonty |
13th Mar 20 13:01 |
|
Call Centre Management
|
Quality outbound calls how many per agent?
|
Jonty |
13th Mar 20 12:56 |
|
Call Centre Management
|
Quality outbound calls how many per agent?
|
NAZ |
12th Mar 20 18:27 |
|
Call Centre Answers
|
Erlang C on Google App Script (Google Sheets)
|
Jonty |
12th Mar 20 11:44 |
|
|
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