The Latest Posts

This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
Resource Planning and Forecasting Assessment Test for Resource Planning Analyst Jonty 19th Feb 19 10:28
Resource Planning and Forecasting Assessment Test for Resource Planning Analyst james 18th Feb 19 10:41
Products and Services CMC Supervisor - RC18 Jonty 15th Feb 19 14:22
Technology transferring calls between ACD Jonty 15th Feb 19 14:19
Resource Planning and Forecasting Interval accuracy Jonty 15th Feb 19 14:15
Technology transferring calls between ACD Dawid 15th Feb 19 10:18
Resource Planning and Forecasting Interval accuracy Paul 15th Feb 19 09:13
Resource Planning and Forecasting Testing Occupancy in The Cap Plan Jonty 14th Feb 19 17:05
Resource Planning and Forecasting Testing Occupancy in The Cap Plan Mark 14th Feb 19 14:11
Resource Planning and Forecasting Interval accuracy Laura 14th Feb 19 10:11
Technology Aspect eWFM Tammi 13th Feb 19 22:52
Products and Services CMC Supervisor - RC18 Bruno 13th Feb 19 17:49
Products and Services CMC Supervisor - RC18 Bruno 13th Feb 19 17:48
Resource Planning and Forecasting Interval accuracy Jonty 13th Feb 19 11:04
Call Centre Management Quality Monitoring Forms Jonty 13th Feb 19 11:02
Call Centre Life Call Centre Games Jonty 13th Feb 19 09:28
Call Centre Life Call Centre Games Dionne 12th Feb 19 22:51
Resource Planning and Forecasting Workforce Manager Annual Goals Harry 12th Feb 19 20:01
Resource Planning and Forecasting Interval accuracy Paul 12th Feb 19 18:23
Call Centre Management Quality Monitoring Forms Lydia 12th Feb 19 14:22
Resource Planning and Forecasting Using Erlang for long AHT Jonty 12th Feb 19 13:03
Call Centre Management BSI Customer Service kite mark Jonty 12th Feb 19 13:00
Resource Planning and Forecasting Agent Utilization Jonty 12th Feb 19 12:55
Customer Service Issues Customer Experience Jonty 12th Feb 19 12:53
Strategy Where might I find large Contact Centre RFPs? Jonty 12th Feb 19 12:50
Customer Service Issues Customer Experience Lynn 12th Feb 19 06:43
Strategy Where might I find large Contact Centre RFPs? JacobBE 11th Feb 19 20:55
Call Centre Management ACW definitions Rafael 11th Feb 19 18:11
Resource Planning and Forecasting Agent Utilization Deepa 11th Feb 19 06:30
Call Centre Management MIS influences Jonty 10th Feb 19 18:24
General need erlang c calculator with 16hour option on it Jonty 10th Feb 19 18:21
Call Centre Answers Extremely Irate and inconsolable Jonty 10th Feb 19 18:19
Call Centre Answers Call Center FTE based on Calls Per month Jonty 10th Feb 19 18:16
Call Centre Answers Extremely Irate and inconsolable Kitty 09th Feb 19 09:00
Technology AVAYA CMS Supervisor Agent Group Reports Syed 08th Feb 19 23:28
Call Centre Management MIS influences Thabiso 08th Feb 19 10:26