The Latest Posts
This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
Resource Planning and Forecasting ROI Return on Investment for WFM tool Harry 19th Aug 18 02:50
Resource Planning and Forecasting Agent Staffing Levels without DATA Chris 18th Aug 18 19:09
Technology EWFM manual Ghanshyam 18th Aug 18 01:25
Call Centre Management Quality Measurements - Client Outcomes in FCA environment Soniar 17th Aug 18 09:30
Resource Planning and Forecasting genesys wfm error: the time-off request cannot be completed. Anon123 17th Aug 18 08:50
Call Centre Answers In calculating Fist Call Resolution by survey, do you include your customer that say they made a previous attempt by phone? T 16th Aug 18 17:00
Customer Service Issues what would you change in your current role of an airline customer service agent" Jonty 16th Aug 18 15:13
Call Centre Management How is quality banding used most effectively in call centers Jonty 16th Aug 18 15:09
General reducing abandoned calls Jonty 16th Aug 18 15:08
Call Centre Answers Payment Card Industry on e-mail and chat Jonty 16th Aug 18 15:05
Resource Planning and Forecasting genesys wfm error: the time-off request cannot be completed. Jonty 16th Aug 18 15:02
Resource Planning and Forecasting Actual Required FTE Calculation Adity 16th Aug 18 07:09
Customer Service Issues what would you change in your current role of an airline customer service agent" Charles 15th Aug 18 17:52
Call Centre Management What is repeated call? Jonty 15th Aug 18 16:58
Call Centre Answers Agent Login productivity Jonty 15th Aug 18 16:55
Customer Service Issues Compliance Quality Jonty 15th Aug 18 16:52
Resource Planning and Forecasting Missed Chat Opportunities Jonty 15th Aug 18 16:40
Technology Wallboard Jonty 15th Aug 18 16:38
Resource Planning and Forecasting Backoffice FTE Caculation Jonty 15th Aug 18 16:37
Call Centre Answers Payment Card Industry on e-mail and chat Laura 15th Aug 18 11:25
Call Centre Management How is quality banding used most effectively in call centers suzzaine 15th Aug 18 03:53
Resource Planning and Forecasting Forecasting Abandoned Calls Bob 14th Aug 18 21:42
Call Centre Management Risk Control Self Assessment (RCSA) Call centre Jonty 14th Aug 18 10:52
Planning Strategy and Management Erlang formula and question Aaron 14th Aug 18 10:51
Call Centre Management How is quality banding used most effectively in call centers Jane 13th Aug 18 18:26
Resource Planning and Forecasting Forecasting Abandoned Calls Rob 13th Aug 18 18:15
General reducing abandoned calls Ella 13th Aug 18 10:40
Resource Planning and Forecasting genesys wfm error: the time-off request cannot be completed. jean 13th Aug 18 09:44
Call Centre Management What is repeated call? Brian 12th Aug 18 16:50
Planning Strategy and Management Private Sector - Call Centre Sickness Absence Rates LeonardAlemn 10th Aug 18 12:45
Call Centre Answers Agent Login productivity Ruchita 10th Aug 18 10:36
Resource Planning and Forecasting SLA vs ASA Jonty 10th Aug 18 10:03
Resource Planning and Forecasting Impact 360 Pulse - Full Time Equivalents Absolute Jonty 10th Aug 18 09:59
Call Centre Answers SL for the remaining days Jonty 10th Aug 18 09:55
Customer Service Issues Compliance Quality Amrita 09th Aug 18 13:12
Planning Strategy and Management Setting up a call centre Rachael 09th Aug 18 09:01