The Latest Posts

This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
Call Centre Life Comfort Breaks Rhiannon 19th Aug 19 10:15
Resource Planning and Forecasting Turn around time for emails charlie.mitchell 19th Aug 19 09:35
Resource Planning and Forecasting Turn around time for emails charlie.mitchell 19th Aug 19 09:35
Call Centre Management Shift Bids charlie.mitchell 19th Aug 19 09:33
Call Centre Answers List of Outsourcing companies charlie.mitchell 19th Aug 19 09:31
Training and Staff Development What is the maximum number of products can agent support ? charlie.mitchell 19th Aug 19 09:30
Call Centre Management Shift Bids Sarah 16th Aug 19 20:05
Call Centre Answers List of Outsourcing companies Ratinder 16th Aug 19 13:34
Training and Staff Development What is the maximum number of products can agent support ? tarek 15th Aug 19 16:21
Resource Planning and Forecasting Turn around time for emails Nahwaal 15th Aug 19 09:51
Call Centre Management Are you sharing Team Leaders charlie.mitchell 15th Aug 19 09:27
Call Centre Management Performance Improvement Plan - PIP charlie.mitchell 15th Aug 19 09:23
Call Centre Management Quarterly Rolling Attrition charlie.mitchell 15th Aug 19 09:15
Call Centre Management Quarterly Rolling Attrition Rajasekaran 14th Aug 19 06:04
Call Centre Management Performance Improvement Plan - PIP Simon 14th Aug 19 05:26
Call Centre Management Are you sharing Team Leaders Angy 13th Aug 19 16:02
Call Centre Management Erlang background calculation charlie.mitchell 13th Aug 19 11:22
Call Centre Management Erlang background calculation Ajay 13th Aug 19 05:55
General call center report charlie.mitchell 12th Aug 19 14:09
Strategy % of calls answered in "x" seconds and what are companies moving more towards? 80/20, 80/30, 80/60? charlie.mitchell 12th Aug 19 14:05
Products and Services FOC products Steve 12th Aug 19 13:11
General call center report Amir 12th Aug 19 04:39
Strategy % of calls answered in "x" seconds and what are companies moving more towards? 80/20, 80/30, 80/60? Brian 08th Aug 19 19:41
Technology Telephony Provider Mi 08th Aug 19 13:44
Resource Planning and Forecasting FTE Requirement Jonty 01st Aug 19 14:28
Customer Service Issues Multi task Jonty 01st Aug 19 14:27
Customer Service Issues Multi task Mohd 01st Aug 19 14:17
Resource Planning and Forecasting FTE Requirement Baggz 01st Aug 19 12:14
Technology Telephony Provider Jonty 31st Jul 19 19:03
Technology Telephony Provider Jschafer 31st Jul 19 17:58
Call Centre Management Schedule Efficiency Jonty 30th Jul 19 17:01
Resource Planning and Forecasting Staff needed in a month Jonty 30th Jul 19 16:56
Call Centre Management Schedule Efficiency Sundeep 30th Jul 19 16:53
Resource Planning and Forecasting Staff needed in a month Alejandro 30th Jul 19 12:55
Training and Staff Development Call Centre Management for Almost Beginners Jonty 29th Jul 19 16:59
Call Centre Answers NPS for the Insurance Industry Jonty 29th Jul 19 16:58