| Category |
Topic |
Latest Comment |
When |
|
Resource Planning and Forecasting
|
Ok, ready to be stumped on monhtly required FTE with a wonky service level?
|
Jonty |
22nd Jul 21 10:45 |
|
Resource Planning and Forecasting
|
Ok, ready to be stumped on monhtly required FTE with a wonky service level?
|
Freddy |
22nd Jul 21 05:29 |
|
Call Centre Answers
|
CTC
|
Jonty |
21st Jul 21 15:18 |
|
Resource Planning and Forecasting
|
Best way to calculate resource required for email demand
|
Jonty |
21st Jul 21 15:16 |
|
Call Centre Management
|
Performance goals and metrics for CSRs and Supervisors
|
Jonty |
21st Jul 21 15:15 |
|
General
|
Benchmarking
|
Jonty |
21st Jul 21 15:09 |
|
General
|
Workforce Management Tool
|
Jonty |
21st Jul 21 15:07 |
|
General
|
Are transferred calls normally counted in KPIs?
|
Martin |
21st Jul 21 13:03 |
|
Resource Planning and Forecasting
|
Lunch schedule with small staff and short hours
|
Aaron |
21st Jul 21 10:37 |
|
General
|
Are transferred calls normally counted in KPIs?
|
Aaron |
21st Jul 21 10:35 |
|
Call Centre Answers
|
How to maintain track of ghost calls
|
Jonty |
21st Jul 21 10:20 |
|
Call Centre Management
|
Klara messaging
|
Jonty |
21st Jul 21 09:55 |
|
Call Centre Management
|
Klara messaging
|
tom |
20th Jul 21 16:24 |
|
General
|
Are transferred calls normally counted in KPIs?
|
Lovie |
16th Jul 21 17:15 |
|
Resource Planning and Forecasting
|
Shift Bidding WFM
|
Billy |
15th Jul 21 21:54 |
|
General
|
Maternity leave, attrition
|
Billy |
15th Jul 21 21:51 |
|
General
|
Are transferred calls normally counted in KPIs?
|
Helen |
15th Jul 21 11:20 |
|
Resource Planning and Forecasting
|
Shift Bidding WFM
|
Aaron |
15th Jul 21 09:20 |
|
General
|
Maternity leave, attrition
|
Aaron |
15th Jul 21 09:15 |
|
Call Centre Answers
|
How to maintain track of ghost calls
|
Vikram |
13th Jul 21 20:41 |
|
General
|
Workforce Management Tool
|
Niall |
12th Jul 21 13:25 |
|
General
|
Benchmarking
|
Diane |
12th Jul 21 10:51 |
|
Call Centre Management
|
Performance goals and metrics for CSRs and Supervisors
|
Lynnette |
11th Jul 21 00:43 |
|
Resource Planning and Forecasting
|
Best way to calculate resource required for email demand
|
Faizal |
08th Jul 21 10:00 |
|
Call Centre Answers
|
CTC
|
zeinab |
02nd Jul 21 15:24 |
|
General
|
Contract!? What to include, what to leave out?
|
Bryce |
29th Jun 21 12:02 |
|
Call Centre Management
|
Benchmark in direct calls V sales
|
Jonty |
28th Jun 21 10:58 |
|
General
|
Maternity leave, attrition
|
Jonty |
28th Jun 21 10:56 |
|
Call Centre Management
|
Benchmark in direct calls V sales
|
Julie |
28th Jun 21 03:43 |
|
General
|
Maternity leave, attrition
|
Polina |
24th Jun 21 09:53 |
|
Call Centre Management
|
Average time in minutes to score a call
|
Jonty |
23rd Jun 21 08:10 |
|
Resource Planning and Forecasting
|
Online Erlang Calculator input questions
|
Jonty |
23rd Jun 21 08:07 |
|
Call Centre Answers
|
Erlang C on Google App Script (Google Sheets)
|
Michael |
23rd Jun 21 02:11 |
|
Call Centre Management
|
Average time in minutes to score a call
|
Michael |
22nd Jun 21 22:17 |
|
Resource Planning and Forecasting
|
Online Erlang Calculator input questions
|
Bill |
22nd Jun 21 14:48 |
|
Resource Planning and Forecasting
|
Shift Bidding WFM
|
Jonty |
21st Jun 21 16:42 |
|
|
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