The Latest Posts
This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
Resource Planning and Forecasting Calculate overflow Jonty 25th May 18 13:31
Resource Planning and Forecasting Calculate overflow Jr 25th May 18 11:47
Resource Planning and Forecasting Actual Required FTE Calculation Jonty 25th May 18 09:39
Resource Planning and Forecasting Erlang Formula for Incoming and Outgoing Calls Jonty 25th May 18 09:34
Resource Planning and Forecasting Forecasting for a portfolio based collection agency Jonty 25th May 18 09:11
Call Centre Management customer surveys Jonty 25th May 18 09:09
Call Centre Management How we can calculate the Occupancy Jonty 25th May 18 09:02
Resource Planning and Forecasting Erlang Formula for Incoming and Outgoing Calls Manish 25th May 18 03:45
Training and Staff Development Free Call Center portal for training Jonty 24th May 18 17:09
General Saying Different Words instead of OK Jonty 24th May 18 17:05
Call Centre Answers How to measure calibration Jonty 24th May 18 17:00
General What is the optimum wait time for customer facing agents to wait to speak with back office Jonty 24th May 18 16:57
Customer Service Issues Angry customers in a shop Jonty 24th May 18 16:53
Resource Planning and Forecasting Actual Required FTE Calculation Chandra 24th May 18 16:21
Resource Planning and Forecasting Forecasting for a portfolio based collection agency Sonal 24th May 18 16:15
Call Centre Management customer surveys Sam 24th May 18 15:39
Call Centre Management How we can calculate the Occupancy Ravinder 24th May 18 14:45
General Saying Different Words instead of OK Leigh 24th May 18 13:13
Call Centre Answers Why FCR is important for client? Jonty 24th May 18 11:07
General What is the optimum wait time for customer facing agents to wait to speak with back office Andrew 24th May 18 08:57
Customer Service Issues Angry customers in a shop Mostafa 24th May 18 03:31
Resource Planning and Forecasting FTE requirements for back office Pete 23rd May 18 22:32
Resource Planning and Forecasting Actual Required FTE Calculation Chandra 23rd May 18 21:53
Call Centre Management Call Recording retention Janet 23rd May 18 20:42
Call Centre Answers How to measure calibration Janet 23rd May 18 20:39
Call Centre Management Call Recording retention Mark 23rd May 18 15:56
Training and Staff Development Free Call Center portal for training Cindy 23rd May 18 14:09
Call Centre Management How to modify (extend) the work hours in the Excel Erlang calculator v5.5 Damian 23rd May 18 12:17
Call Centre Management How to modify (extend) the work hours in the Excel Erlang calculator v5.5 Jonty 23rd May 18 10:58
Resource Planning and Forecasting Scheduling Template Needed Jonty 23rd May 18 10:50
Training and Staff Development What are the things I should learn before taking a WFM exam? Dave 23rd May 18 09:58
Resource Planning and Forecasting FTE requirements for back office Dave 23rd May 18 09:48
General GDPR and random outbound calling Dave 23rd May 18 09:41
General Buying Telemarketing Lists Post GDPR Dave 23rd May 18 09:35
General GDPR and random outbound calling Alexandros 23rd May 18 06:31
Resource Planning and Forecasting FTE requirements for back office Pete 23rd May 18 04:00