The Latest Posts

This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
Resource Planning and Forecasting Online Erlang Calculator versus Excel version Jonty 21st Oct 21 15:37
General Outbound Cold Calling - raising funds for charity Jonty 21st Oct 21 14:33
General Outbound Cold Calling - raising funds for charity Karen 21st Oct 21 03:12
Call Centre Management Hiring a reports analyst suresh 16th Oct 21 06:43
Call Centre Life Financial Impact of Agents Jonty 14th Oct 21 15:09
Planning Strategy and Management New team setup Jonty 14th Oct 21 15:05
Call Centre Management agent unavailability Jonty 14th Oct 21 15:01
Call Centre Management Ratio of Real-time Analysts to agents Jonty 14th Oct 21 14:56
Customer Service Issues Payment process Jonty 14th Oct 21 14:55
Call Centre Life Financial Impact of Agents Amanda 11th Oct 21 17:06
Planning Strategy and Management New team setup victory 10th Oct 21 07:02
Call Centre Management agent unavailability babak 09th Oct 21 13:44
Call Centre Management Ratio of Real-time Analysts to agents Edward 08th Oct 21 08:32
Resource Planning and Forecasting Webchat Graham 06th Oct 21 09:44
Customer Service Issues Payment process Candice 05th Oct 21 18:57
Resource Planning and Forecasting prepare the Interval wsie HC requirement/Effort estimation Jonty 04th Oct 21 16:18
Resource Planning and Forecasting Webchat Jonty 04th Oct 21 16:14
Resource Planning and Forecasting Email/Back Office SLA based requirement Jonty 04th Oct 21 16:11
Technology Kronos and Acuity Jonty 04th Oct 21 16:04
Call Centre Answers Understandability (KPI) Jonty 04th Oct 21 16:03
Planning Strategy and Management Attrition pipeline model Jonty 04th Oct 21 15:28
Planning Strategy and Management Attrition pipeline model victory 04th Oct 21 05:11
Call Centre Answers Understandability (KPI) Zandile 01st Oct 21 02:27
Technology Kronos and Acuity tom 29th Sep 21 19:45
Resource Planning and Forecasting Email/Back Office SLA based requirement Diego 28th Sep 21 00:48
Resource Planning and Forecasting Webchat Angela 28th Sep 21 00:09
Resource Planning and Forecasting prepare the Interval wsie HC requirement/Effort estimation krishan 27th Sep 21 21:31
Training and Staff Development Training Jonty 23rd Sep 21 15:54
Call Centre Management Forecasting in 15 minute intervals Jonty 23rd Sep 21 15:53
Call Centre Management Forecasting in 15 minute intervals nbrady 23rd Sep 21 11:08
Resource Planning and Forecasting Online Erlang Calculator versus Excel version Jonty 23rd Sep 21 10:42