The Latest Posts
This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
Resource Planning and Forecasting Forecast Accuracy Targets Keithunalp 24th Jun 17 12:03
Call Centre Answers the meaning of ACR in outbound call center rahul 24th Jun 17 07:43
General Upgrade to ISO 9001:2015 from ISO 9001:2008 StevenBosef 24th Jun 17 02:22
General Upgrade to ISO 9001:2015 from ISO 9001:2008 Charlesshoky 23rd Jun 17 23:52
Planning Strategy and Management Annualised Hours set up in Impact 360 Kam 23rd Jun 17 13:53
Call Centre Answers Outbound Dialler Presentation Numbers Mark 22nd Jun 17 15:58
Resource Planning and Forecasting Agent Initiated Breaks PJack 22nd Jun 17 02:38
General Quality Assurance Staff to Agent Ratio michelle 21st Jun 17 23:40
Resource Planning and Forecasting Agent Initiated Breaks Karl 21st Jun 17 13:12
Resource Planning and Forecasting Holiday Thresholds PJack 20th Jun 17 20:23
Resource Planning and Forecasting Agent Initiated Breaks PJack 20th Jun 17 03:39
Call Centre Management Calculating % of abandoned calls Danny 19th Jun 17 20:24
General Quality Assurance Staff to Agent Ratio Therese 19th Jun 17 18:32
Call Centre Management Contractual obligations if a 3rd party Call Centre is unable to recruit the FTE you require Mukund 19th Jun 17 11:02
Call Centre Management Calculating Absenteeism Rate Adam 19th Jun 17 02:50
Resource Planning and Forecasting Holiday Thresholds Michelle 17th Jun 17 08:17
Call Centre Management Contractual obligations if a 3rd party Call Centre is unable to recruit the FTE you require Danny 17th Jun 17 07:04
Call Centre Management Monitor Scoring Question Amber 17th Jun 17 00:54
Resource Planning and Forecasting Forecast Accuracy Targets ClarkRelry 17th Jun 17 00:34
Call Centre Answers Teleopti - WFM tool J 17th Jun 17 00:19
Resource Planning and Forecasting Email Staffing 24/7 Jonty 16th Jun 17 17:36
Call Centre Management Calculating % of abandoned calls Jonty 16th Jun 17 17:16
Call Centre Answers Outbound call Maizy 15th Jun 17 20:50
Call Centre Management Contractual obligations if a 3rd party Call Centre is unable to recruit the FTE you require Mukund 15th Jun 17 10:34
Resource Planning and Forecasting Email Staffing 24/7 Mukund 15th Jun 17 10:26
Resource Planning and Forecasting What is the industry standard target for Schedule Efficiency? Natalie 15th Jun 17 05:57
Call Centre Management Contractual obligations if a 3rd party Call Centre is unable to recruit the FTE you require Danny 15th Jun 17 00:31
Call Centre Management Calculating % of abandoned calls Danny 14th Jun 17 23:12
Call Centre Management Does anyone have any Aspect eWFM manual? Jonty 14th Jun 17 18:01
Resource Planning and Forecasting Managing Customer Emails/Calls Jonty 14th Jun 17 17:57
Call Centre Management Calculating % of abandoned calls Rachael 14th Jun 17 16:05
Call Centre Management Does anyone have any Aspect eWFM manual? ANTHONY 14th Jun 17 10:09
Resource Planning and Forecasting Managing Customer Emails/Calls GM 13th Jun 17 22:35
Technology Equipment List to setup Call Centre Jonty 13th Jun 17 15:20
Customer Service Issues Scripting When Charging Fees Jonty 13th Jun 17 15:19
Technology Equipment List to setup Call Centre Ankur 12th Jun 17 09:58