The Latest Posts

This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
General Mask Use In Contact Centres Annie 07th Jul 20 00:13
Call Centre Management 16 to 24 years olds and employment prospects Tahmid 06th Jul 20 11:44
Planning Strategy and Management Opening hours vs opening hours telephone Lisette 03rd Jul 20 13:12
Resource Planning and Forecasting Resource requirement Calculation on Chat lloyd 03rd Jul 20 07:37
Call Centre Answers Voice and Non-Voice in Process Means in BPO Zacesebaqoo 01st Jul 20 18:35
Call Centre Answers Virtual Contact Centre Jonty 01st Jul 20 09:19
Call Centre Answers Voice and Non-Voice in Process Means in BPO Meera 01st Jul 20 08:08
Call Centre Answers What are the some of the key assessments to look out for when recruiting for Emails and Social Media desks? Ste 30th Jun 20 18:14
Call Centre Answers Customer Feedback Form Jonty 30th Jun 20 15:43
Call Centre Answers Customer Feedback Form Ankit 30th Jun 20 15:28
Call Centre Answers Virtual Contact Centre Ankit 30th Jun 20 15:26
Resource Planning and Forecasting required FTE calculation (non-voice) Jonty 30th Jun 20 11:16
Call Centre Answers What are the some of the key assessments to look out for when recruiting for Emails and Social Media desks? Jonty 30th Jun 20 11:14
Planning Strategy and Management Metrics to Measure WFM Analyst Performance Jonty 30th Jun 20 11:12
Call Centre Management Team Leader requirment Jonty 30th Jun 20 11:07
Call Centre Answers Team leader exam questions Jonty 30th Jun 20 11:06
Resource Planning and Forecasting Sizing non voice projects Jonty 30th Jun 20 11:01
Call Centre Management How to convert FTE into heads and/or hours Jonty 30th Jun 20 11:01
Call Centre Management How to convert FTE into heads and/or hours Manuel 28th Jun 20 21:13
Call Centre Answers What are the some of the key assessments to look out for when recruiting for Emails and Social Media desks? Doye 26th Jun 20 10:44
Resource Planning and Forecasting Sizing non voice projects Amr 26th Jun 20 10:10
After Hours and Humour Funniest Call Center Stories Philip 26th Jun 20 03:52
Call Centre Management Team Leader requirment Sunil 25th Jun 20 10:40
Resource Planning and Forecasting required FTE calculation (non-voice) koushiki 24th Jun 20 15:57
Planning Strategy and Management Metrics to Measure WFM Analyst Performance Eric 23rd Jun 20 14:39
Call Centre Answers Non voice emails Kerry 20th Jun 20 22:59
Customer Service Issues Capacity Planning Templates Nana 20th Jun 20 02:31
General When you disagree with metrics Jonty 19th Jun 20 08:31
General When to use that a call is being recorded Jonty 19th Jun 20 08:27
Products and Services Webinar Length Jonty 19th Jun 20 08:24
Products and Services Webinar Length Angelo 18th Jun 20 15:04
Training and Staff Development Remote Quality Monitoring Stephen 18th Jun 20 13:55
General When to use that a call is being recorded Maura 18th Jun 20 10:55
Resource Planning and Forecasting Backoffice FTE Caculation Pras 18th Jun 20 06:24
General When you disagree with metrics Mark 17th Jun 20 20:36
Call Centre Answers Team leader exam questions Fady 17th Jun 20 12:11