The Latest Posts
This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
General Call Centers that have quality monitoring at less than 100% Justin 14th Dec 17 18:05
Resource Planning and Forecasting Forecasting Abandoned Calls Lena 13th Dec 17 18:47
General New names for Quality Assurance Jonty 13th Dec 17 17:47
Resource Planning and Forecasting What is shift inflex Jonty 13th Dec 17 17:45
Resource Planning and Forecasting How many FTE required for 24 hours applebyd 13th Dec 17 07:24
Resource Planning and Forecasting How many FTE required for 24 hours Vinod 12th Dec 17 16:50
Resource Planning and Forecasting What is shift inflex Vinod 12th Dec 17 16:42
General Third Party information Edwina 12th Dec 17 14:03
General New names for Quality Assurance Tom 12th Dec 17 11:08
Training and Staff Development How to calculate First call resolution Jonty 11th Dec 17 17:20
General Project Plan for new call centre set up Jonty 11th Dec 17 17:17
General CSAT and CES Scores Jonty 11th Dec 17 17:11
Call Centre Management interview question for team leader Jonty 11th Dec 17 17:09
Customer Service Issues Longest queue in a contact centre - Is this a record? Jonty 11th Dec 17 17:08
General Agent performance Jonty 11th Dec 17 17:06
Call Centre Answers How calculate fte benefits of AHT reduction Jonty 11th Dec 17 17:03
General interpreting words & body lanuage of the phone Jonty 11th Dec 17 17:01
Call Centre Management FCR - First Call Resolution Metrics charlie.mitchell 11th Dec 17 12:01
Call Centre Management Further to calculating Agent numbers charlie.mitchell 11th Dec 17 11:59
Call Centre Management Schedule Adherence charlie.mitchell 11th Dec 17 10:55
General Bored Staff Jas 11th Dec 17 09:43
General Project Plan for new call centre set up Shivam 11th Dec 17 03:42
Call Centre Management interview question for team leader swapna 11th Dec 17 01:39
Customer Service Issues Longest queue in a contact centre - Is this a record? Mary 09th Dec 17 15:34
Call Centre Management Very few calls Elvin 09th Dec 17 06:10
Call Centre Answers How calculate fte benefits of AHT reduction Ian 08th Dec 17 14:00
Training and Staff Development How to calculate First call resolution Jurgen 08th Dec 17 12:44
General Agent performance Jurgen 08th Dec 17 10:56
Resource Planning and Forecasting FTE calculation Rick 07th Dec 17 21:17
Call Centre Answers Call Center FTE based on Calls Per month Jonty 07th Dec 17 16:48
General interpreting words & body lanuage of the phone Stella 07th Dec 17 14:32
Products and Services Quality Assurance Form Bahadır 07th Dec 17 09:21
General CSAT and CES Scores Ben 06th Dec 17 18:30
Call Centre Management Very few calls Nawelle 06th Dec 17 15:05
General Bored Staff Simon 06th Dec 17 13:19
Call Centre Management Very few calls Elvin 06th Dec 17 13:01