The Latest Posts
This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
General Doubt about Contact Center Chat KPI's Jorge 16th Oct 17 22:54
Planning Strategy and Management Assign People to different task and Head Counts Jonty 16th Oct 17 17:26
Call Centre Management Difference between Call Center and Contact Center? Jorge 16th Oct 17 00:24
Call Centre Management Difference between Call Center and Contact Center? FIDA 15th Oct 17 07:51
Call Centre Answers Chat KPI's Jorge 14th Oct 17 02:52
Customer Service Issues High turnover rate of employment at call centers Mary 13th Oct 17 14:04
Customer Service Issues Newspaper Call Centre - Need advice on quality training... Mary 13th Oct 17 13:45
Resource Planning and Forecasting Actual Required FTE Calculation Bon 13th Oct 17 00:23
Training and Staff Development workforce management training applebyd 12th Oct 17 15:23
Training and Staff Development workforce management training Anuradha 12th Oct 17 15:09
Call Centre Answers Tell me a situation applebyd 12th Oct 17 13:05
Call Centre Answers Tell me a situation Fady karam 12th Oct 17 12:17
Resource Planning and Forecasting Erlang calculator assumes 8 hour day, and need a 24/7 coverage applebyd 12th Oct 17 08:11
Resource Planning and Forecasting Erlang calculator assumes 8 hour day, and need a 24/7 coverage Ayman 11th Oct 17 23:06
Resource Planning and Forecasting Forecasting for year on year increases applebyd 10th Oct 17 11:10
Resource Planning and Forecasting Forecasting for year on year increases Luke 09th Oct 17 12:21
Call Centre Management Staffing Calculator for Email queues Navi 07th Oct 17 08:56
Resource Planning and Forecasting Normalising calls for forecasting FTE requirements Paul 06th Oct 17 08:58
Call Centre Answers How to get first client? Stennette 04th Oct 17 19:28
Resource Planning and Forecasting Calculate FTE for Webchat Tony 04th Oct 17 10:52
Call Centre Answers caci-forecaster Paul 03rd Oct 17 16:12
General Contact Centre client Sijabulile 03rd Oct 17 14:49
Resource Planning and Forecasting Is there a benckmark for 'Hold Time'... Dave 02nd Oct 17 19:26
Call Centre Management FTE Calculations Chase 02nd Oct 17 15:37
Resource Planning and Forecasting Typical working hours for agents in Arizona applebyd 02nd Oct 17 09:27
Planning Strategy and Management Assign People to different task and Head Counts Edward 02nd Oct 17 09:26
Resource Planning and Forecasting Typical working hours for agents in Arizona Keith 30th Sep 17 23:34
Training and Staff Development Quality Assurance Roadshow Jonty 29th Sep 17 20:41
Training and Staff Development Quality Assurance Roadshow Robert 28th Sep 17 17:06
Resource Planning and Forecasting Normalising calls for forecasting FTE requirements Jonty 28th Sep 17 14:35
Call Centre Answers Scheduling breaks/ lunches in an excel report Jonty 28th Sep 17 13:45
Call Centre Management customer satisfaction study case presentation sameh 28th Sep 17 11:19
Call Centre Answers Scheduling breaks/ lunches in an excel report Danny 27th Sep 17 20:01
Resource Planning and Forecasting Shrinkage in IEX Jonty 26th Sep 17 21:06
Training and Staff Development Complaint Handling via Live Chat Jonty 26th Sep 17 21:02
General Quality Assurance Jonty 26th Sep 17 20:54