The Latest Posts

This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
Technology Who is using 8x8 or Puzzel with full Microsoft Teams integration? Jonty 14th Jan 21 15:38
Call Centre Management Homeworking Compensation Jonty 14th Jan 21 15:35
Call Centre Management How does your CC manage IT issues when you have agents WFH? Melissa 14th Jan 21 15:32
Call Centre Management Homeworking Compensation Melissa 14th Jan 21 15:29
Training and Staff Development Staff motivation while working from home Jonty 14th Jan 21 12:23
Call Centre Management High sickness and absence in temporary staff Ramesh 14th Jan 21 04:36
Call Centre Answers Bad Performance Feedback Ramesh 14th Jan 21 04:20
Call Centre Management How does your CC manage IT issues when you have agents WFH? Karen 14th Jan 21 01:08
General Industry Standard for Transfer Rates? Jonty 12th Jan 21 15:45
Training and Staff Development Staff motivation while working from home C 11th Jan 21 12:16
General Industry Standard for Transfer Rates? Stacey 07th Jan 21 22:29
Products and Services Laws on Headsets Jonty 04th Jan 21 10:44
Call Centre Management I want to calculate interval wise agent required with 80 % SL And 95% AL Jonty 04th Jan 21 10:39
Call Centre Management I want to calculate interval wise agent required with 80 % SL And 95% AL Nitish 28th Dec 20 12:41
Products and Services Laws on Headsets Andy 23rd Dec 20 15:09
Call Centre Management CSAT Question? Jonty 17th Dec 20 20:59