The Latest Posts
This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
Call Centre Management Unsuccessful Call Ratio Altaf 20th Oct 17 12:11
Resource Planning and Forecasting Erlang model equivalent for service centre applebyd 20th Oct 17 09:49
Resource Planning and Forecasting Erlang model equivalent for service centre lzkl 20th Oct 17 08:19
Call Centre Answers How to get first client? Anas 19th Oct 17 19:37
Customer Service Issues High turnover rate of employment at call centers Jonty 19th Oct 17 15:53
Customer Service Issues High turnover rate of employment at call centers Mary 19th Oct 17 13:20
Technology Work Force Management Tools Jonty 19th Oct 17 11:05
Call Centre Answers Chat KPIs Jonty 19th Oct 17 10:54
Resource Planning and Forecasting Actual Required FTE Calculation Jonty 19th Oct 17 10:49
Customer Service Issues High turnover rate of employment at call centers Jonty 19th Oct 17 10:47
Customer Service Issues Newspaper Call Centre - Need advice on quality training... Jonty 19th Oct 17 10:42
Call Centre Answers Tell me a situation Jonty 19th Oct 17 10:35
Resource Planning and Forecasting Calculate FTE for Webchat Jonty 19th Oct 17 10:34
Technology What is the default Nice IEX Database name when connecting via ODBC Siya 18th Oct 17 18:19
Planning Strategy and Management How can call volumes be reduced in call centers? applebyd 18th Oct 17 08:46
Planning Strategy and Management How can call volumes be reduced in call centers? Nancy 18th Oct 17 05:45
Technology Work Force Management Tools Cindi 17th Oct 17 20:05
Planning Strategy and Management Assign People to different task and Head Counts Jonty 16th Oct 17 17:26
Call Centre Management Difference between Call Center and Contact Center? Jorge 16th Oct 17 00:24
Call Centre Management Difference between Call Center and Contact Center? FIDA 15th Oct 17 07:51
Call Centre Answers Chat KPIs Jorge 14th Oct 17 02:52
Customer Service Issues High turnover rate of employment at call centers Mary 13th Oct 17 14:04
Customer Service Issues Newspaper Call Centre - Need advice on quality training... Mary 13th Oct 17 13:45
Resource Planning and Forecasting Actual Required FTE Calculation Bon 13th Oct 17 00:23
Training and Staff Development workforce management training applebyd 12th Oct 17 15:23
Training and Staff Development workforce management training Anuradha 12th Oct 17 15:09
Call Centre Answers Tell me a situation applebyd 12th Oct 17 13:05
Call Centre Answers Tell me a situation Fady karam 12th Oct 17 12:17
Resource Planning and Forecasting Erlang calculator assumes 8 hour day, and need a 24/7 coverage applebyd 12th Oct 17 08:11
Resource Planning and Forecasting Erlang calculator assumes 8 hour day, and need a 24/7 coverage Ayman 11th Oct 17 23:06
Resource Planning and Forecasting Forecasting for year on year increases applebyd 10th Oct 17 11:10
Resource Planning and Forecasting Forecasting for year on year increases Luke 09th Oct 17 12:21
Call Centre Management Staffing Calculator for Email queues Navi 07th Oct 17 08:56
Resource Planning and Forecasting Normalising calls for forecasting FTE requirements Paul 06th Oct 17 08:58
Call Centre Answers How to get first client? Stennette 04th Oct 17 19:28
Resource Planning and Forecasting Calculate FTE for Webchat Tony 04th Oct 17 10:52