The Latest Posts
This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
Training and Staff Development Complaint Handling via Live Chat Kelly 25th Sep 17 08:05
Resource Planning and Forecasting Call Centre Helper Erlang Calculator and Forecasting applebyd 24th Sep 17 19:26
Training and Staff Development Incentivising and rewarding people Derek 22nd Sep 17 17:59
Resource Planning and Forecasting Call Centre Helper Erlang Calculator and Forecasting Stephen 21st Sep 17 22:49
Resource Planning and Forecasting Call Centre - Business Continuity Mgt. How to set Minimum Business Continuity Objective (MBCO)? applebyd 21st Sep 17 18:20
General Quality Assurance Debbie 21st Sep 17 16:02
Resource Planning and Forecasting Call Centre - Business Continuity Mgt. How to set Minimum Business Continuity Objective (MBCO)? Hoi Choy Gee 21st Sep 17 04:34
Call Centre Management customer satisfaction study case presentation sameh 20th Sep 17 23:40
Call Centre Answers 24/7 operation. how many agents and which shifts to offer applebyd 20th Sep 17 16:43
Resource Planning and Forecasting forecasting and Resources applebyd 20th Sep 17 16:39
Resource Planning and Forecasting Call Centre Helper Erlang Calculator and Forecasting Jonty 20th Sep 17 12:49
Call Centre Life Music on hold mieke 20th Sep 17 11:19
Resource Planning and Forecasting forecasting and Resources Prudence Thandiwe 20th Sep 17 10:31
Call Centre Answers 24/7 operation. how many agents and which shifts to offer Hadi 19th Sep 17 15:27
Resource Planning and Forecasting Call Centre Helper Erlang Calculator and Forecasting applebyd 19th Sep 17 14:22
Call Centre Management Recording Card Payments applebyd 19th Sep 17 14:16
Resource Planning and Forecasting Resource and Planning Analyst Interview applebyd 19th Sep 17 14:12
General What SEO strategy is used for call centres? Bob 18th Sep 17 20:36
Call Centre Management Recording Card Payments Jonty 18th Sep 17 15:40
Call Centre Management Recording Card Payments Samantha 18th Sep 17 15:06
Technology Data on Internal Call Transfers on CMS Jonty 18th Sep 17 14:08
Technology Data on Internal Call Transfers on CMS Jonty 18th Sep 17 13:59
Technology Do you use Confluence for Knowledge Management Jonty 18th Sep 17 13:54
Technology Do you use Confluence for Knowledge Management sam 18th Sep 17 12:13
Technology Data on Internal Call Transfers on CMS Sarah 18th Sep 17 11:00
General Data Protection conundrum Batman 16th Sep 17 18:06
Call Centre Answers Online Retailer Call Centre- confirming vs disclosing Jonty 15th Sep 17 19:55
Call Centre Management AHT Glide Path (Learning curve) calculation Jonty 15th Sep 17 12:44
Technology Aspect eWFM Trina 15th Sep 17 00:01
Call Centre Answers Online Retailer Call Centre- confirming vs disclosing Ryan 14th Sep 17 21:17
Call Centre Management AHT Glide Path (Learning curve) calculation Luis 14th Sep 17 19:09
Resource Planning and Forecasting Resource and Planning Analyst Interview Jonty 14th Sep 17 14:39
General What do you call your "Quality Assurance" team? Jonty 14th Sep 17 14:33
General What do you call your "Quality Assurance" team? Jonty 14th Sep 17 14:30
Resource Planning and Forecasting Resource and Planning Analyst Interview Robert 13th Sep 17 11:22
General What do you call your "Quality Assurance" team? Jonty 12th Sep 17 11:57