The Latest Posts

This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
Call Centre Management Forecast Jonty 11th Oct 19 10:35
Call Centre Management Forecast Nishad 10th Oct 19 17:38
Technology CTI screen pop up Polly 10th Oct 19 13:24
Resource Planning and Forecasting Poisson and Contact Centre Forecasts Jonty 10th Oct 19 11:33
Resource Planning and Forecasting Poisson and Contact Centre Forecasts Sarah 10th Oct 19 10:23
Resource Planning and Forecasting Poisson and Contact Centre Forecasts Jonty 10th Oct 19 09:34
After Hours and Humour How to annoy a telesales person robert 10th Oct 19 09:07
Resource Planning and Forecasting Poisson and Contact Centre Forecasts Sarah 09th Oct 19 15:06
Technology How long should you keep your call centre data ? Jonty 09th Oct 19 09:31
Resource Planning and Forecasting Kpi- Conformance Jonty 09th Oct 19 09:27
Technology CTI screen pop up Erwin 08th Oct 19 23:35
Planning Strategy and Management Do you have specialist agents or generalists Jonty 08th Oct 19 17:04
Technology How long should you keep your call centre data ? Nicolas 08th Oct 19 15:14
Call Centre Management what is service label of a contact center? Jonty 08th Oct 19 13:42
Call Centre Management what is service label of a contact center? parvez 08th Oct 19 13:20
Technology CTI screen pop up Erwin 08th Oct 19 01:13
Call Centre Answers What is the calls per subscriber rate(standard) in telecom industry(South Asia)? Jonty 07th Oct 19 15:47
Call Centre Answers AgentsFTE in CallCenter Helper Excel Calc jumps Lex 07th Oct 19 09:07
Planning Strategy and Management Do you have specialist agents or generalists Rhea 07th Oct 19 08:10
Call Centre Answers What is the calls per subscriber rate(standard) in telecom industry(South Asia)? Mazedur 06th Oct 19 04:13
Resource Planning and Forecasting Kpi- Conformance Emma 04th Oct 19 11:59
Call Centre Answers AgentsFTE in CallCenter Helper Excel Calc jumps Jonty 04th Oct 19 10:27
Resource Planning and Forecasting WFM analysts to staff ratio Jonty 04th Oct 19 09:53
Resource Planning and Forecasting WFM analysts to staff ratio Suzanne 03rd Oct 19 19:31
Resource Planning and Forecasting Absence levels in Call Centres Jonty 03rd Oct 19 15:41
Resource Planning and Forecasting Absence levels in Call Centres charlie.mitchell 03rd Oct 19 09:48
Call Centre Management Ensuring Agents Login On Time charlie.mitchell 03rd Oct 19 09:11
Strategy How to calculate the number of agents required Ruby 02nd Oct 19 11:39
Technology Avaya Aux codes Craig 02nd Oct 19 09:23
Technology Avaya Aux codes Troy 01st Oct 19 19:18
Resource Planning and Forecasting Absence levels in Call Centres Mike 01st Oct 19 12:13
Call Centre Management Ensuring Agents Login On Time Sarah 30th Sep 19 20:11
Call Centre Management Call routing based on Forecast Jonty 30th Sep 19 16:25
Call Centre Management Call routing based on Forecast Balamurugan 29th Sep 19 13:25
General Last login Date by Agent charlie.mitchell 27th Sep 19 16:01
Call Centre Answers Anticipated Wait Times charlie.mitchell 27th Sep 19 15:59