The Latest Posts

This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
Resource Planning and Forecasting Whatsapp Channel M 19th Jun 19 09:46
Call Centre Management Bidding for Outsource Business Daryl 18th Jun 19 21:50
Call Centre Management Bidding for Outsource Business Jonty 18th Jun 19 17:20
Resource Planning and Forecasting Head Count calculation Jonty 18th Jun 19 17:18
Call Centre Management Is there any data around Monitor fatigue? Jonty 18th Jun 19 17:16
Call Centre Management Bidding for Outsource Business Daryl 18th Jun 19 15:27
Resource Planning and Forecasting Head Count calculation Abhishek 18th Jun 19 14:32
Resource Planning and Forecasting Head Count calculation ِAhmed 18th Jun 19 12:09
Call Centre Management Is there any data around Monitor fatigue? Rachel 18th Jun 19 02:42
Technology ID&V in IVR Jonty 17th Jun 19 11:45
Technology ID&V in IVR Jamie 16th Jun 19 17:28
Call Centre Answers Hourly Capacity for email process Jonty 14th Jun 19 15:57
Call Centre Management Calls/Hr Jonty 14th Jun 19 11:17
Call Centre Management Adherence rules for a small outbound team. Jonty 14th Jun 19 11:13
Call Centre Answers Hourly Capacity for email process kiran 14th Jun 19 09:39
Call Centre Management Adherence rules for a small outbound team. dave 14th Jun 19 09:04
Call Centre Management Calls/Hr Kirsty 13th Jun 19 16:03
General Hold music - religiously discriminating? Jonty 13th Jun 19 15:38
General Hold music - religiously discriminating? Rob 13th Jun 19 10:14
Resource Planning and Forecasting FTE calculation for month totaling 147 hrs Alun 13th Jun 19 09:54
Call Centre Answers Learn how to work with software callcenter helper Jonty 13th Jun 19 09:38
Call Centre Answers Learn how to work with software callcenter helper bahareh 12th Jun 19 12:44
Resource Planning and Forecasting FTE calculation for month totaling 147 hrs Jonty 11th Jun 19 14:41
Resource Planning and Forecasting FTE calculation for month totaling 147 hrs Mritunjoy 11th Jun 19 12:14
Call Centre Management login time Jonty 10th Jun 19 21:38
Call Centre Answers what is the meaning of offered call in CMS report...? Jonty 10th Jun 19 21:28
Resource Planning and Forecasting 6 month forecasting Jonty 10th Jun 19 21:27
Call Centre Answers How do i get more business in my call centre Jonty 10th Jun 19 21:25
Resource Planning and Forecasting ASA Calculation Jonty 10th Jun 19 21:23
General Outbound Data Providers....who's best??? Jonty 10th Jun 19 21:18
General Outbound Data Providers....who's best??? Stephen 10th Jun 19 17:03
Call Centre Management Customer Contact Examples Matt 10th Jun 19 15:49
Resource Planning and Forecasting ASA Calculation mikeh 10th Jun 19 13:10
Call Centre Answers How do i get more business in my call centre mrs 09th Jun 19 17:44
Call Centre Management login time aya 08th Jun 19 17:59
Resource Planning and Forecasting 6 month forecasting Daniel 07th Jun 19 18:25