The Latest Posts
This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
Call Centre Answers Sunday trading Jonty 18th Dec 18 15:41
Call Centre Answers Sunday trading Suki 18th Dec 18 15:22
Strategy Spanish queue bilingual vs non-bi Jonty 17th Dec 18 18:50
Resource Planning and Forecasting Holiday Factors Jonty 17th Dec 18 18:42
Strategy Spanish queue bilingual vs non-bi Joni 14th Dec 18 16:46
Resource Planning and Forecasting Holiday Factors Jose 14th Dec 18 16:38
Call Centre Answers HC forecasting using TAT Jonty 14th Dec 18 15:48
Call Centre Answers Shrinkage Formula Jonty 14th Dec 18 15:46
Call Centre Answers Shrinkage Formula Abhishek 14th Dec 18 02:06
Call Centre Answers HC forecasting using TAT Jonty 13th Dec 18 17:36
Call Centre Answers HC forecasting using TAT Sridar 13th Dec 18 14:58
Planning Strategy and Management Business Plan for Call Center Jonty 13th Dec 18 10:36
Call Centre Answers TeleSales Pitches And Rebuttals Jonty 12th Dec 18 18:14
Call Centre Answers TeleSales Pitches And Rebuttals Noman 12th Dec 18 16:30
Customer Service Issues Agent productivity Formula Jonty 12th Dec 18 09:48
Planning Strategy and Management Business Plan for Call Center Sankey 12th Dec 18 04:56
Customer Service Issues Agent productivity Formula Liz 12th Dec 18 02:03
Call Centre Answers Scheduling breaks/ lunches in an excel report Wendy 11th Dec 18 20:22
Training and Staff Development Drop Out Rates During Onboarding Training Carolyn 10th Dec 18 14:40
Products and Services Software that can calculate Email SLA Jonty 10th Dec 18 10:59
Products and Services Software that can calculate Email SLA Shashidharan 08th Dec 18 17:10
Call Centre Management Three key priorities to improve customer service within call center Jonty 08th Dec 18 17:01
Technology Contact ID Audit Jonty 08th Dec 18 16:59
Products and Services Software that can calculate Email SLA Jonty 08th Dec 18 16:58
Products and Services Software that can calculate Email SLA Shashidharan 08th Dec 18 16:35
Resource Planning and Forecasting Scheduling agents Jonty 08th Dec 18 11:44
Resource Planning and Forecasting Scheduling agents Abhishek 08th Dec 18 01:46
Technology Contact ID Audit Victoria 07th Dec 18 23:14
Technology Contact ID Audit Victoria 07th Dec 18 23:13
Call Centre Management Three key priorities to improve customer service within call center Khristina 07th Dec 18 20:38
Resource Planning and Forecasting Forecasting Accuracy? Jonty 07th Dec 18 16:57
Resource Planning and Forecasting Forecasting Accuracy? JakeGrange 07th Dec 18 13:49
Training and Staff Development Peer Mentoring Laura 06th Dec 18 14:29
Training and Staff Development Peer Mentoring Jonty 06th Dec 18 11:20
Resource Planning and Forecasting Max occupancy on the Excel Calculator Template Jonty 06th Dec 18 11:18
Resource Planning and Forecasting Max occupancy on the Excel Calculator Template Andrew 06th Dec 18 10:05