The Latest Posts

This page shows the most recent additions to the discussion forums.
Category Topic Latest Comment When
Resource Planning and Forecasting Ok, ready to be stumped on monhtly required FTE with a wonky service level? Jonty 22nd Jul 21 10:45
Resource Planning and Forecasting Ok, ready to be stumped on monhtly required FTE with a wonky service level? Freddy 22nd Jul 21 05:29
Call Centre Answers CTC Jonty 21st Jul 21 15:18
Resource Planning and Forecasting Best way to calculate resource required for email demand Jonty 21st Jul 21 15:16
Call Centre Management Performance goals and metrics for CSRs and Supervisors Jonty 21st Jul 21 15:15
General Benchmarking Jonty 21st Jul 21 15:09
General Workforce Management Tool Jonty 21st Jul 21 15:07
General Are transferred calls normally counted in KPIs? Martin 21st Jul 21 13:03
Resource Planning and Forecasting Lunch schedule with small staff and short hours Aaron 21st Jul 21 10:37
General Are transferred calls normally counted in KPIs? Aaron 21st Jul 21 10:35
Call Centre Answers How to maintain track of ghost calls Jonty 21st Jul 21 10:20
Call Centre Management Klara messaging Jonty 21st Jul 21 09:55
Call Centre Management Klara messaging tom 20th Jul 21 16:24
General Are transferred calls normally counted in KPIs? Lovie 16th Jul 21 17:15
Resource Planning and Forecasting Shift Bidding WFM Billy 15th Jul 21 21:54
General Maternity leave, attrition Billy 15th Jul 21 21:51
General Are transferred calls normally counted in KPIs? Helen 15th Jul 21 11:20
Resource Planning and Forecasting Shift Bidding WFM Aaron 15th Jul 21 09:20
General Maternity leave, attrition Aaron 15th Jul 21 09:15
Call Centre Answers How to maintain track of ghost calls Vikram 13th Jul 21 20:41
General Workforce Management Tool Niall 12th Jul 21 13:25
General Benchmarking Diane 12th Jul 21 10:51
Call Centre Management Performance goals and metrics for CSRs and Supervisors Lynnette 11th Jul 21 00:43
Resource Planning and Forecasting Best way to calculate resource required for email demand Faizal 08th Jul 21 10:00
Call Centre Answers CTC zeinab 02nd Jul 21 15:24
General Contract!? What to include, what to leave out? Bryce 29th Jun 21 12:02
Call Centre Management Benchmark in direct calls V sales Jonty 28th Jun 21 10:58
General Maternity leave, attrition Jonty 28th Jun 21 10:56
Call Centre Management Benchmark in direct calls V sales Julie 28th Jun 21 03:43
General Maternity leave, attrition Polina 24th Jun 21 09:53
Call Centre Management Average time in minutes to score a call Jonty 23rd Jun 21 08:10
Resource Planning and Forecasting Online Erlang Calculator input questions Jonty 23rd Jun 21 08:07
Call Centre Answers Erlang C on Google App Script (Google Sheets) Michael 23rd Jun 21 02:11
Call Centre Management Average time in minutes to score a call Michael 22nd Jun 21 22:17
Resource Planning and Forecasting Online Erlang Calculator input questions Bill 22nd Jun 21 14:48
Resource Planning and Forecasting Shift Bidding WFM Jonty 21st Jun 21 16:42