| Category |
Topic |
Latest Comment |
When |
|
Call Centre Life
|
Comfort Breaks
|
Rhiannon |
19th Aug 19 10:15 |
|
Resource Planning and Forecasting
|
Turn around time for emails
|
charlie.mitchell |
19th Aug 19 09:35 |
|
Resource Planning and Forecasting
|
Turn around time for emails
|
charlie.mitchell |
19th Aug 19 09:35 |
|
Call Centre Management
|
Shift Bids
|
charlie.mitchell |
19th Aug 19 09:33 |
|
Call Centre Answers
|
List of Outsourcing companies
|
charlie.mitchell |
19th Aug 19 09:31 |
|
Training and Staff Development
|
What is the maximum number of products can agent support ?
|
charlie.mitchell |
19th Aug 19 09:30 |
|
Call Centre Management
|
Shift Bids
|
Sarah |
16th Aug 19 20:05 |
|
Call Centre Answers
|
List of Outsourcing companies
|
Ratinder |
16th Aug 19 13:34 |
|
Training and Staff Development
|
What is the maximum number of products can agent support ?
|
tarek |
15th Aug 19 16:21 |
|
Resource Planning and Forecasting
|
Turn around time for emails
|
Nahwaal |
15th Aug 19 09:51 |
|
Call Centre Management
|
Are you sharing Team Leaders
|
charlie.mitchell |
15th Aug 19 09:27 |
|
Call Centre Management
|
Performance Improvement Plan - PIP
|
charlie.mitchell |
15th Aug 19 09:23 |
|
Call Centre Management
|
Quarterly Rolling Attrition
|
charlie.mitchell |
15th Aug 19 09:15 |
|
Call Centre Management
|
Quarterly Rolling Attrition
|
Rajasekaran |
14th Aug 19 06:04 |
|
Call Centre Management
|
Performance Improvement Plan - PIP
|
Simon |
14th Aug 19 05:26 |
|
Call Centre Management
|
Are you sharing Team Leaders
|
Angy |
13th Aug 19 16:02 |
|
Call Centre Management
|
Erlang background calculation
|
charlie.mitchell |
13th Aug 19 11:22 |
|
Call Centre Management
|
Erlang background calculation
|
Ajay |
13th Aug 19 05:55 |
|
General
|
call center report
|
charlie.mitchell |
12th Aug 19 14:09 |
|
Strategy
|
% of calls answered in "x" seconds and what are companies moving more towards? 80/20, 80/30, 80/60?
|
charlie.mitchell |
12th Aug 19 14:05 |
|
Products and Services
|
FOC products
|
Steve |
12th Aug 19 13:11 |
|
General
|
call center report
|
Amir |
12th Aug 19 04:39 |
|
Strategy
|
% of calls answered in "x" seconds and what are companies moving more towards? 80/20, 80/30, 80/60?
|
Brian |
08th Aug 19 19:41 |
|
Technology
|
Telephony Provider
|
Mi |
08th Aug 19 13:44 |
|
Resource Planning and Forecasting
|
FTE Requirement
|
Jonty |
01st Aug 19 14:28 |
|
Customer Service Issues
|
Multi task
|
Jonty |
01st Aug 19 14:27 |
|
Customer Service Issues
|
Multi task
|
Mohd |
01st Aug 19 14:17 |
|
Resource Planning and Forecasting
|
FTE Requirement
|
Baggz |
01st Aug 19 12:14 |
|
Technology
|
Telephony Provider
|
Jonty |
31st Jul 19 19:03 |
|
Technology
|
Telephony Provider
|
Jschafer |
31st Jul 19 17:58 |
|
Call Centre Management
|
Schedule Efficiency
|
Jonty |
30th Jul 19 17:01 |
|
Resource Planning and Forecasting
|
Staff needed in a month
|
Jonty |
30th Jul 19 16:56 |
|
Call Centre Management
|
Schedule Efficiency
|
Sundeep |
30th Jul 19 16:53 |
|
Resource Planning and Forecasting
|
Staff needed in a month
|
Alejandro |
30th Jul 19 12:55 |
|
Training and Staff Development
|
Call Centre Management for Almost Beginners
|
Jonty |
29th Jul 19 16:59 |
|
Call Centre Answers
|
NPS for the Insurance Industry
|
Jonty |
29th Jul 19 16:58 |
|
|
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