Learn how to work with software callcenter helper

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Learn how to work with software callcenter helper
I need more guidance for the scheduling of operators in the call center and the use of this software


Call Centre Helper

The Erlang Calculator is not currently a scheduling system
What the Erlang Calculator does is convert a call volume e.g. per hour or per day and converts it into the number of people needed per interval.

I'm afraid that it does not cover how to generate a schedule.

Here are the instructions for the Erlang Calculator, but is is rather self explanatory

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