Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

This page has call centre job descriptions and positions available. It also includes agent and team leader job descript..
Read more...
We present some interesting ideas for how you can better prepare contact centre agents for team leadership positions. Fi..
Read more...
What are the skills and competencies that are necessary to play the different types of role in a call centre? Agent No m..
Read more...
Natalie Mackay at Five9 explores how it is a misconception that ArtificiaI Intelligence (AI), including advanced robotic..
Read more...
In the fast-paced and customer-centric world of call centres, effective workforce management is crucial for ensuring ope..
Read more...
Playvox encourage you to rethink your quality assurance (QA) programme by covering these seven key roles within your QA ..
Read more...
According to the UK Contact Centre Salary and Skills Guide, published by the CCMA (Call Centre Management Association), ..
Read more...
Sensée is creating 500 new permanent and temporary positions to meet the growing demand for homeworking staff. The vaca..
Read more...