Lunch Duration - Best Practice

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Lunch Duration - Best Practice
We use a wfm software. We currently allow agents to choose 30, 45, 60 minutes (unpaid) lunch. My question is: is there a best practice for lunch durations in a contact center or is it irrelevant as long as you are staffing to meet service level all day?

Helper

Call Centre Helper

I think that you are already doing best practice
It sounds like you are already doing best practice in that you allow agents to choose 30, 45, 60 minutes (unpaid) lunch.

The key is to make sure that they come back on time, otherwise you may find that you are not meeting your staffing needs.

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