Mask Use In Contact Centres

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Mask Use In Contact Centres
HI all. Would be interested to hear of any experience of running your site with agents in masks.
Keen to know what style people are using, how the agents are reacting, if you are making roster adjustments to give them "fresh air" breaks, any impact on voice quality.
Also any other observations I have not thought about

Helper

Call Centre Helper

Is this just for when people walk around the office?
I would imagine that it would be very uncomfortable to answer calls in masks

Is this just for when people walk around the office?

These links may help
https://www.acas.org.uk/coronavirus
https://www.gov.scot/publications/coronavirus-covid-19-public-use-of-face-coverings/

Mask Use In Contact Centers
I am also looking for feedback on best type of mask for comfort of the agent. We have tested the disposable and cloth masks that were available to us. Agents reported few comments from members not being able to hear. The agent spoke a bit louder and problem resolved. Most feedback was regarding discomfort by the agent.

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