Maternity leave, attrition

Topic Views - 1985

Maternity leave, attrition
Hi everyone!
I have a question regarding attrition. Do women on marternity leave should be counted as attrition?
Yes, I understand they are not leaving the company, but it's still a very long absence that make us as a Call Center hire someone to replace that person.

Will be happy to her your thoughts!

Helper

Call Centre Helper

No it is not attrition
No it is not attrition. It is a temporary leave of absence.

It should only be treated as attrition if they do not come back from maternity leave, or if they come back and then leave.

Not Attrition
I would not count it as attrition, though I would probably put them in a separate section on WFM tools for example. Also depending on the country your are based in this could also pertain to the fathers with shared parental leave.

I support Aaron Gourlay
Paternity Leave (AU) is only a short duration leave although longer in other countries so needs to be considered.
Also, consideration should be given to Long Service Leave in the same manner as Mat Leave.

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question