Monthly Erlang Calc

Topic Views - 2383

Monthly Erlang Calc
On the Erlang Calc, when I calculate for a Monthly time period and under Advanced options, I change the Reporting Interval it changes the result. Different results when the only change is Report Interval 15m, 30m or 60m

How does Reporting Interval affect the results for a Monthly time period?

Helper

Call Centre Helper

Well spotted
Hi Scott

Thanks for pointing this out. This does look odd. We will investigate and see if there is an error in the code.

Helper

Call Centre Helper

The problem is now fixed
Hi Scott

We have now fixed the problem. We were passing the wrong variable to one part of the code.

Please check and drop me a line if you have problems. Thanks

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question