Need to predict monthly service levels

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Need to predict monthly service levels
We have a WFM tool, but it only calculates service level projections on a future daily basis and I'm looking ahead at forecasting service levels at a monthly level (knowing what my volume/AHT/and actual FTE are). Does anyone have a formula they suggest? Appreciate it!

Shannon

Editor

Call Centre Helper

You have to break monthly down to day
The only way that I currently know how to do this is to break down monthly volumes down to day.

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