Need to predict monthly service levels

Topic Views - 66

Need to predict monthly service levels
We have a WFM tool, but it only calculates service level projections on a future daily basis and I'm looking ahead at forecasting service levels at a monthly level (knowing what my volume/AHT/and actual FTE are). Does anyone have a formula they suggest? Appreciate it!



Call Centre Helper

You have to break monthly down to day
The only way that I currently know how to do this is to break down monthly volumes down to day.

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question