NICE IEX WFM - How to generate individual forecast by contact type or management unit

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NICE IEX WFM - How to generate individual forecast by contact type or management unit
NICE IEX with CISCO:
Unable to generate a forecast by individual contact type or management unit, we can only generate a forecast at the EG (Entity Group) level. Is there a  way to generate a forecast by Contact Type or Management Unit? Our integrator says no...seems odd.  Any suggestions.

Answer for NICE IEX WFM - How to generate individual forecast by contact type or management unit
Hi Paul Perry from NICE I would like to help you with your question, can you please contact me directly via www.nice.com?”

I am also experienci...
I am also experiencing this issue. My issue is the need to re-generate forecasts at the CT level as opposed to doing the entire EG all over again and over writing the data.

Please contact NICE
HI Derrick

Please contact NICE at the following email address and we can point you in the right direction

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