NPS being prompted externally to customers

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Hi all, I am looking for any research or papers around NPS - specifically with regards to whether this is used more as an internal metric rather than being prompted externally to customers. Keen to hear from any companies that promote their NPS score with their customers. Thanks in advance.


Call Centre Helper

Tends to be an internal measure
Most of the time I have seen it as an internal measure. The only time that I have seen it as an external measure is when the exec team have used it in investor presentations.

Customer satisfaction is more easily understood than NPS.

If you search Google for "our customer satisfaction has increased" you will see many more entries than for "our NPS score has increased"

NPS vs C-Sat
Hi, what is the difference between NPS and C-Sat? when is what measured and how do we chose what to measure?

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