NPS for the Insurance Industry

Topic Views - 374

NPS
I am looking for some NPS averages for the insurance industry. I know global NPS standards would be:

-100-0 bad
0-30 good
30-70 great
70-100 world class

However I would like to understand how these banding differ for the insurance industry. What’s the average?

Editor

Call Centre Helper

I would say
Up to 5 - average
Good 5 -20
Excellent 40+

But it varies so much.

A lot of it is governed by factors apart from customer satisfaction.

I could have great customer service but still move if I shop round for a better price.

It also depends upon when you ask the question as well.

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question