Number of Agents 0 for incoming volume below 0.6
I have a service that is not high volume; average incoming calls for the day (24h) is around 0.5, during the day at 1 hour interval the volume ranges from (0.1 to 1), using the ErLang calculator v 5.5 (Agent Calculator and Day Planner) when I enter the incoming volume that is below 0.6, the Agent is calculated as 0.
I am trying to determine, a) how many agents I need in total b) how many agents I need by hour of the day
I appreciate any insights. tks
I am trying to determine, a) how many agents I need in total b) how many agents I need by hour of the day
I appreciate any insights. tks
Want to add a comment?