Number of supervisors

Topic Views - 2941

Staffing Ask
I've been asked to put together a staffing need for supervisors and have no idea where to start on this? I handle the phone staffing for a couple different departments but have never put anything together for a supervisor need? Has anyone ever done this and if so can you share what to look at?

Helper

Call Centre Helper

Typically one supervisor per 8 team members
As a rule of thumb - Typically one supervisor per 8 team members, so if you have 80 advisors you would need 8 supervisors.

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