Outbound manager

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Outbound manager
I need a clue on the objective to set down as a new outbound manager to present.


Call Centre Helper

Sounds like you need a job description
If you do a trawl of the internet you should be able to gleam objectives fro job descriptions for outbound managers.

Day to day supervision of the outbound team
Monitor call activity
Call quality targets - achieve an average quality score of over x%
Sales conversion - achieve a conversion of x%
Works with sales management to be sure that x% of all sales inquiries are followed up
Identify skill gaps and coordinate required training for team members
Ensuring compliance within the context of FCA regulations and under the TCF initiative.

This should give you a few clues

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