Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
Staffing Calculator for Email Queues
Is Erlang Suitable to Estimate Agents for Email Queues? Hello Is Erlang suitable to estimate agents for email queues, wh..
Read more...
Call Centre Erlang Staffing Calculator – v 4.2 – With Abandons and Day Planner
Adapted from our Excel Erlang C Calculator, our Online Call Centre Staffing Calculator can make a quick calculation with..
Read more...
Recorded Webinar: The Power of One in Call Centre Staffing
Webinar on The Power of One in Call Centre Staffing. Can a single agent make the difference between achieving your ser..
Read more...
Staffing – FTE Required
Staffing – FTE Required We are into Help Desk – Technical Support, I am mainly involved into the WFM –..
Read more...
The Complete Guide on Call Centre Staffing
Finding the correct number of call centre staff can be complicated. Variables to consider are employees quitting, being ..
Read more...
Staffing Variance Equation – Daily
Staffing Variance Equation – Daily Hi, looking for some input. We are having a debate on our PMT team. I am a fore..
Read more...
Proactive Chat Staffing Calculation
Tips/advice on how to calculate staffing for proactive chat I am looking for any tips/advice on how to calculate staffin..
Read more...
Contact Centre Forecasting: Closing the Staffing Gap
Charles Watson of injixo looks at how to determine the best method to cover staffing needs for a few weeks or several m..
Read more...
The Magic Number, Getting Call Centre Staffing Right
An effective staffing strategy can serve as the foundation for a successful contact centre, keeping customers happy and ..
Read more...
When Building Your Workforce Planning Model, Don’t Do It Alone
Workforce planning has come a long way from the days when employees were recruited based on gaps in the company organiza..
Read more...
3 Ways to Prepare Your Contact Centre for Seasonal Staffing
Kat Worman of Calabrio shares her tips for seasonal staffing that may help you to better prepare next time around. If th..
Read more...
The Benefits of Getting Your Staffing Balanced
Nathan Stearns of NICE talks through how you can repurpose overstaffing to resolve understaffing and achieve staffing ba..
Read more...
How Simultaneous Interactions Affect Staffing Requirements
Digital channels bring with them significant new challenges for the traditional WFM process of collecting data, calculat..
Read more...
10 Creative Scheduling Approaches to Improve Staffing Levels
Brad Cleveland, on behalf of injixo, shares ten great strategies for reducing overstaffing and understaffing in the cont..
Read more...
How to use Erlang C to Effectively Plan Staffing
Assembled’s Ryan Wang explains how to use Erlang C to effectively plan call centre staffing. Making sure you have ..
Read more...
7 Ways to Manage Contact Centre Agent Staffing Shortages
If you’re a contact centre professional, you’re probably feeling the pain of agent staffing shortages. Due to the pa..
Read more...
How to Support Omnichannel Staffing
Paul Chance at NICE discusses how to staff an omnichannel contact centre. As customer service becomes increasing digital..
Read more...
Editor's Pick
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
Latest Resources
Guide: Work From Home vs Return To Office
White Paper: How to Operationalise AI Workflows in the Contact Centre
Upcoming Events
Advancing CX With GenAI-Powered Innovation – Webinar
Tue 02 Apr 2024
Introducing EnghouseAI – Practical AI for Smarter CX – Webinar
Thu 04 Apr 2024
Latest Insights
How Did Remote Work Revitalize Collaborative CX?
5 Signs You Need a VoiceBot
Featured Articles
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?