Part-Time ratio calculator

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Part-Time ratio calculator
Hi everyone.
We have a call center with aprox 400 FTE required, open 6 to midnight every day. We've been running at 30% PartTime ratio but the number of hours have been decreasing lately (we have a 15h/week minimum) and I was wondering if there was a calculator to help me identify the ideal part-time vs full-time ratio.

Thanks a lot.


Call Centre Helper

Not come across one
The closest that I have seen is the scheduling part of the Erlang calculator.

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