Part-Time ratio calculator

Topic Views - 188

Part-Time ratio calculator
Hi everyone.
We have a call center with aprox 400 FTE required, open 6 to midnight every day. We've been running at 30% PartTime ratio but the number of hours have been decreasing lately (we have a 15h/week minimum) and I was wondering if there was a calculator to help me identify the ideal part-time vs full-time ratio.

Thanks a lot.

Helper

Call Centre Helper

Not come across one
The closest that I have seen is the scheduling part of the Erlang calculator.

https://www.callcentrehelper.com/tools/erlang-calculator/

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question