Planned Shrinkage for Full Time & Part Time Staff
Currently we have a mixture of full time staff (35 hrs over 5 day week) and part time staff working from 16 hrs -30 hrs pw.
I'm using the Call Centre Helper Shrinkage Calculator and noticed external shrinkage has an 'Annual Leave' factor however, our staff all have different levels of annual leave entitlement based on the length of time they've been with us and based on their working hours.
How would you approach this as not every agent would have 28 days per year A/L entitlement
Many Thanks
I'm using the Call Centre Helper Shrinkage Calculator and noticed external shrinkage has an 'Annual Leave' factor however, our staff all have different levels of annual leave entitlement based on the length of time they've been with us and based on their working hours.
How would you approach this as not every agent would have 28 days per year A/L entitlement
Many Thanks
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