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This page shows the most popular discussions on the forums.
Forum Topic Views
Strategy How to calculate the number of agents required 122181
Call Centre Life At what point are you allowed to hang up on a caller? 41793
Call Centre Life Games ideas for an Office Olympic themed incentive 40285
Call Centre Management how do you deal with call escalation? 35754
Call Centre Life What should we call our front line call centre staff? 27066
Strategy Formula to calculate the call resolution 14857
Call Centre Management I need a good name for a new Contact Centre 14810
Call Centre Management Regulations on outbound calling times 13360
Call Centre Management Quality Monitoring Forms 11801
Call Centre Management Forecasting Service Levels in absence of WFM 11009
Call Centre Life What makes an outbound sales agent?? 10169
Call Centre Management FTE Calculation Question 10002
Call Centre Management Call evaluation criteria 9353
Call Centre Management grade of service formulas 8897
Call Centre Management to determine FTE requirements 8327
Resource Planning and Forecasting Actual Required FTE Calculation 8271
Strategy Call Flow Design Best Practice 8140
Call Centre Management How to answer "Why should we hire you?" in interview? 8078
Call Centre Management Use of full names 7688
Call Centre Management Agents break times 7666
Call Centre Management Cost per contact 7594
Call Centre Management Typing while talking 7449
Call Centre Management Staffing Calculator for Email queues 7226
Call Centre Answers How to get first client? 6456
Resource Planning and Forecasting How to calculate FTE requirements on a monthly level 6231
Call Centre Management excel forecast 5889
Call Centre Management Buzz Session Energizers 5822
Technology Agents Capacity 5674
Resource Planning and Forecasting Best Forecasting Method 5594
Technology Dashboard Reporting 5425
Call Centre Life Calls Per Hour 5331
Strategy 95% Answer rate predictor 5323
Call Centre Management What makes a good team leader 5147
Resource Planning and Forecasting Acceptable Waiting Time? 5033
Call Centre Management Operations Manager Interview 4385
Call Centre Management Call Abandon Rate 4238
Technology Taking Payments 4233
Technology How to calculate AHT manually 4186
Call Centre Life The Call Centre A modern day cultural horror story??? 4076
Call Centre Answers Agent to Team Leader ? Help ! 4038
Technology AVAYA CMS Reporting 4005
Call Centre Management Call centre training material / call coaching etc 3985
Call Centre Management Quality outbound calls how many per agent? 3974
Call Centre Answers Industry Standards For Calling Times 3958
Call Centre Management How do I reduce my Wrap and Hold time? 3860
Call Centre Answers Agent Login productivity 3810
Call Centre Management Attendance and Punctuality 3793
Strategy Month Long Game 3761
Resource Planning and Forecasting Verint Impact 360 Manual 3749
Strategy Call Centre Agent Feedback Form 3652
Call Centre Management Quality Assurance Vs Team Supervisor 3573
Call Centre Management Measuring soft skills 3455
Call Centre Life Tone of voice 3407
Call Centre Life Incentive Competition 3399
Call Centre Management Sales advisor interview questions? 3310
Call Centre Management Workforce Formula Computation Compilation 3297
Call Centre Management Interview Questions and Scenarios 3265
Call Centre Management Service Level vs Occupancy 3234
Call Centre Management 16 to 24 years olds and employmnet prospects 3227
Call Centre Management Cost Per Call 3155