The Most Popular Posts
This page shows the most popular discussions on the forums.
Forum Topic Views
Strategy How to calculate the number of agents required 119661
Call Centre Life At what point are you allowed to hang up on a caller? 40604
Call Centre Life Games ideas for an Office Olympic themed incentive 40081
Call Centre Management how do you deal with call escalation? 35500
Call Centre Life What should we call our front line call centre staff? 26914
Strategy Formula to calculate the call resolution 14738
Call Centre Management I need a good name for a new Contact Centre 14643
Call Centre Management Regulations on outbound calling times 13114
Call Centre Management Quality Monitoring Forms 11603
Call Centre Management Forecasting Service Levels in absence of WFM 10827
Call Centre Life What makes an outbound sales agent?? 10137
Call Centre Management FTE Calculation Question 9842
Call Centre Management Call evaluation criteria 9311
Call Centre Management grade of service formulas 8797
Call Centre Management to determine FTE requirements 8244
Strategy Call Flow Design Best Practice 8067
Call Centre Management How to answer "Why should we hire you?" in interview? 8007
Resource Planning and Forecasting Actual Required FTE Calculation 7886
Call Centre Management Use of full names 7552
Call Centre Management Cost per contact 7518
Call Centre Management Agents break times 7503
Call Centre Management Typing while talking 7289
Call Centre Management Staffing Calculator for Email queues 6926
Resource Planning and Forecasting How to calculate FTE requirements on a monthly level 6198
Call Centre Answers How to get first client? 5889
Call Centre Management excel forecast 5862
Call Centre Management Buzz Session Energizers 5765
Technology Agents Capacity 5600
Resource Planning and Forecasting Best Forecasting Method 5454
Technology Dashboard Reporting 5397
Strategy 95% Answer rate predictor 5295
Call Centre Life Calls Per Hour 5274
Call Centre Management What makes a good team leader 5113
Resource Planning and Forecasting Acceptable Waiting Time? 4521
Call Centre Management Operations Manager Interview 4254
Call Centre Management Call Abandon Rate 4223
Technology Taking Payments 4197
Call Centre Life The Call Centre A modern day cultural horror story??? 4065
Call Centre Answers Agent to Team Leader ? Help ! 3987
Call Centre Management Call centre training material / call coaching etc 3980
Call Centre Management Quality outbound calls how many per agent? 3898
Technology How to calculate AHT manually 3871
Technology AVAYA CMS Reporting 3865
Call Centre Management How do I reduce my Wrap and Hold time? 3832
Call Centre Answers Industry Standards For Calling Times 3747
Call Centre Management Attendance and Punctuality 3743
Strategy Month Long Game 3733
Call Centre Answers Agent Login productivity 3650
Strategy Call Centre Agent Feedback Form 3625
Call Centre Management Quality Assurance Vs Team Supervisor 3537
Resource Planning and Forecasting Verint Impact 360 Manual 3535
Call Centre Management Measuring soft skills 3402
Call Centre Life Incentive Competition 3385
Call Centre Life Tone of voice 3308
Call Centre Management Sales advisor interview questions? 3269
Call Centre Management Interview Questions and Scenarios 3247
Call Centre Management 16 to 24 years olds and employmnet prospects 3214
Call Centre Management Workforce Formula Computation Compilation 3214
Call Centre Management Service Level vs Occupancy 3201
Call Centre Management Cost Per Call 3130