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This page shows the most popular discussions on the forums.
Forum Topic Views
Strategy How to calculate the number of agents required 110077
Call Centre Life Games ideas for an Office Olympic themed incentive 38647
Call Centre Life At what point are you allowed to hang up on a caller? 37898
Call Centre Management how do you deal with call escalation? 34620
Call Centre Life What should we call our front line call centre staff? 26286
Strategy Formula to calculate the call resolution 14270
Call Centre Management I need a good name for a new Contact Centre 13983
Call Centre Management Regulations on outbound calling times 12320
Call Centre Management Quality Monitoring Forms 11182
Call Centre Management Forecasting Service Levels in absence of WFM 10149
Call Centre Life What makes an outbound sales agent?? 9980
Call Centre Management FTE Calculation Question 9249
Call Centre Management Call evaluation criteria 9138
Call Centre Management grade of service formulas 8514
Call Centre Management to determine FTE requirements 7956
Strategy Call Flow Design Best Practice 7838
Call Centre Management How to answer "Why should we hire you?" in interview? 7689
Call Centre Management Cost per contact 7192
Call Centre Management Use of full names 7086
Call Centre Management Agents break times 6999
Resource Planning and Forecasting Actual Required FTE Calculation 6753
Call Centre Management Typing while talking 6718
Call Centre Management Staffing Calculator for Email queues 6372
Resource Planning and Forecasting How to calculate FTE requirements on a monthly level 6008
Call Centre Management excel forecast 5757
Call Centre Management Buzz Session Energizers 5515
Technology Agents Capacity 5300
Technology Dashboard Reporting 5288
Strategy 95% Answer rate predictor 5169
Call Centre Life Calls Per Hour 5070
Call Centre Management What makes a good team leader 5011
Resource Planning and Forecasting Best Forecasting Method 4949
Call Centre Answers How to get first client? 4694
Call Centre Management Call Abandon Rate 4174
Technology Taking Payments 4047
Call Centre Life The Call Centre A modern day cultural horror story??? 4000
Call Centre Management Call centre training material / call coaching etc 3949
Call Centre Answers Agent to Team Leader ? Help ! 3728
Call Centre Management How do I reduce my Wrap and Hold time? 3688
Call Centre Management Quality outbound calls how many per agent? 3647
Strategy Month Long Game 3642
Call Centre Management Attendance and Punctuality 3590
Call Centre Management Operations Manager Interview 3528
Strategy Call Centre Agent Feedback Form 3525
Technology AVAYA CMS Reporting 3449
Call Centre Management Quality Assurance Vs Team Supervisor 3411
Call Centre Life Incentive Competition 3353
Call Centre Management Measuring soft skills 3294
Call Centre Management Interview Questions and Scenarios 3155
Call Centre Answers Industry Standards For Calling Times 3141
Call Centre Management Sales advisor interview questions? 3139
Call Centre Answers Agent Login productivity 3107
Call Centre Management 16 to 24 years olds and employmnet prospects 3063
Technology How to calculate AHT manually 3051
Call Centre Management Call centre manager interview presentation 3010
Call Centre Management Service Level vs Occupancy 3003
Call Centre Management Cost Per Call 2981
Call Centre Life Tone of voice 2980
Call Centre Management Balanced Scorecard 2932
Call Centre Management IVR Menu Tips 2887