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This page shows the most popular discussions on the forums.
Forum Topic Views
Strategy How to calculate the number of agents required 110246
Call Centre Life Games ideas for an Office Olympic themed incentive 38684
Call Centre Life At what point are you allowed to hang up on a caller? 37940
Call Centre Management how do you deal with call escalation? 34636
Call Centre Life What should we call our front line call centre staff? 26302
Strategy Formula to calculate the call resolution 14286
Call Centre Management I need a good name for a new Contact Centre 14007
Call Centre Management Regulations on outbound calling times 12339
Call Centre Management Quality Monitoring Forms 11192
Call Centre Management Forecasting Service Levels in absence of WFM 10159
Call Centre Life What makes an outbound sales agent?? 9983
Call Centre Management FTE Calculation Question 9259
Call Centre Management Call evaluation criteria 9142
Call Centre Management grade of service formulas 8518
Call Centre Management to determine FTE requirements 7961
Strategy Call Flow Design Best Practice 7842
Call Centre Management How to answer "Why should we hire you?" in interview? 7696
Call Centre Management Cost per contact 7200
Call Centre Management Use of full names 7093
Call Centre Management Agents break times 7004
Resource Planning and Forecasting Actual Required FTE Calculation 6774
Call Centre Management Typing while talking 6724
Call Centre Management Staffing Calculator for Email queues 6379
Resource Planning and Forecasting How to calculate FTE requirements on a monthly level 6013
Call Centre Management excel forecast 5757
Call Centre Management Buzz Session Energizers 5522
Technology Agents Capacity 5302
Technology Dashboard Reporting 5290
Strategy 95% Answer rate predictor 5171
Call Centre Life Calls Per Hour 5071
Call Centre Management What makes a good team leader 5017
Resource Planning and Forecasting Best Forecasting Method 4960
Call Centre Answers How to get first client? 4719
Call Centre Management Call Abandon Rate 4176
Technology Taking Payments 4054
Call Centre Life The Call Centre A modern day cultural horror story??? 4002
Call Centre Management Call centre training material / call coaching etc 3949
Call Centre Answers Agent to Team Leader ? Help ! 3728
Call Centre Management How do I reduce my Wrap and Hold time? 3691
Call Centre Management Quality outbound calls how many per agent? 3654
Strategy Month Long Game 3643
Call Centre Management Attendance and Punctuality 3592
Call Centre Management Operations Manager Interview 3535
Strategy Call Centre Agent Feedback Form 3527
Technology AVAYA CMS Reporting 3457
Call Centre Management Quality Assurance Vs Team Supervisor 3413
Call Centre Life Incentive Competition 3353
Call Centre Management Measuring soft skills 3294
Call Centre Management Interview Questions and Scenarios 3156
Call Centre Answers Industry Standards For Calling Times 3148
Call Centre Management Sales advisor interview questions? 3145
Call Centre Answers Agent Login productivity 3118
Call Centre Management 16 to 24 years olds and employmnet prospects 3067
Technology How to calculate AHT manually 3060
Call Centre Management Call centre manager interview presentation 3013
Call Centre Management Service Level vs Occupancy 3007
Call Centre Life Tone of voice 2988
Call Centre Management Cost Per Call 2983
Call Centre Management Balanced Scorecard 2933
Call Centre Management IVR Menu Tips 2887