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This page shows the most popular discussions on the forums.
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Strategy How to calculate the number of agents required 113069
Call Centre Life Games ideas for an Office Olympic themed incentive 39280
Call Centre Life At what point are you allowed to hang up on a caller? 38698
Call Centre Management how do you deal with call escalation? 34934
Call Centre Life What should we call our front line call centre staff? 26508
Strategy Formula to calculate the call resolution 14463
Call Centre Management I need a good name for a new Contact Centre 14198
Call Centre Management Regulations on outbound calling times 12579
Call Centre Management Quality Monitoring Forms 11325
Call Centre Management Forecasting Service Levels in absence of WFM 10351
Call Centre Life What makes an outbound sales agent?? 10042
Call Centre Management FTE Calculation Question 9445
Call Centre Management Call evaluation criteria 9198
Call Centre Management grade of service formulas 8600
Call Centre Management to determine FTE requirements 8032
Strategy Call Flow Design Best Practice 7942
Call Centre Management How to answer "Why should we hire you?" in interview? 7802
Call Centre Management Cost per contact 7302
Call Centre Management Use of full names 7262
Call Centre Management Agents break times 7172
Resource Planning and Forecasting Actual Required FTE Calculation 7078
Call Centre Management Typing while talking 6863
Call Centre Management Staffing Calculator for Email queues 6514
Resource Planning and Forecasting How to calculate FTE requirements on a monthly level 6067
Call Centre Management excel forecast 5785
Call Centre Management Buzz Session Energizers 5596
Technology Agents Capacity 5384
Technology Dashboard Reporting 5335
Strategy 95% Answer rate predictor 5214
Call Centre Life Calls Per Hour 5142
Resource Planning and Forecasting Best Forecasting Method 5099
Call Centre Management What makes a good team leader 5052
Call Centre Answers How to get first client? 5046
Call Centre Management Call Abandon Rate 4194
Technology Taking Payments 4092
Call Centre Life The Call Centre A modern day cultural horror story??? 4029
Call Centre Management Call centre training material / call coaching etc 3960
Call Centre Answers Agent to Team Leader ? Help ! 3815
Call Centre Management Operations Manager Interview 3752
Call Centre Management How do I reduce my Wrap and Hold time? 3738
Call Centre Management Quality outbound calls how many per agent? 3705
Strategy Month Long Game 3671
Call Centre Management Attendance and Punctuality 3641
Technology AVAYA CMS Reporting 3569
Strategy Call Centre Agent Feedback Form 3552
Call Centre Management Quality Assurance Vs Team Supervisor 3448
Call Centre Life Incentive Competition 3360
Call Centre Answers Industry Standards For Calling Times 3317
Call Centre Management Measuring soft skills 3313
Technology How to calculate AHT manually 3304
Call Centre Answers Agent Login productivity 3285
Resource Planning and Forecasting Acceptable Waiting Time? 3273
Call Centre Management Sales advisor interview questions? 3183
Call Centre Management Interview Questions and Scenarios 3180
Call Centre Management 16 to 24 years olds and employmnet prospects 3149
Call Centre Management Service Level vs Occupancy 3092
Call Centre Life Tone of voice 3073
Resource Planning and Forecasting Verint Impact 360 Manual 3062
Call Centre Management Call centre manager interview presentation 3053
Call Centre Management Cost Per Call 3048