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This page shows the most popular discussions on the forums.
Forum Topic Views
Strategy How to calculate the number of agents required 121760
Call Centre Life At what point are you allowed to hang up on a caller? 41620
Call Centre Life Games ideas for an Office Olympic themed incentive 40253
Call Centre Management how do you deal with call escalation? 35703
Call Centre Life What should we call our front line call centre staff? 27037
Strategy Formula to calculate the call resolution 14834
Call Centre Management I need a good name for a new Contact Centre 14778
Call Centre Management Regulations on outbound calling times 13304
Call Centre Management Quality Monitoring Forms 11751
Call Centre Management Forecasting Service Levels in absence of WFM 10974
Call Centre Life What makes an outbound sales agent?? 10165
Call Centre Management FTE Calculation Question 9981
Call Centre Management Call evaluation criteria 9344
Call Centre Management grade of service formulas 8878
Call Centre Management to determine FTE requirements 8312
Resource Planning and Forecasting Actual Required FTE Calculation 8192
Strategy Call Flow Design Best Practice 8127
Call Centre Management How to answer "Why should we hire you?" in interview? 8065
Call Centre Management Use of full names 7652
Call Centre Management Agents break times 7636
Call Centre Management Cost per contact 7571
Call Centre Management Typing while talking 7423
Call Centre Management Staffing Calculator for Email queues 7184
Call Centre Answers How to get first client? 6383
Resource Planning and Forecasting How to calculate FTE requirements on a monthly level 6227
Call Centre Management excel forecast 5885
Call Centre Management Buzz Session Energizers 5813
Technology Agents Capacity 5668
Resource Planning and Forecasting Best Forecasting Method 5567
Technology Dashboard Reporting 5413
Call Centre Life Calls Per Hour 5324
Strategy 95% Answer rate predictor 5317
Call Centre Management What makes a good team leader 5138
Resource Planning and Forecasting Acceptable Waiting Time? 4923
Call Centre Management Operations Manager Interview 4368
Call Centre Management Call Abandon Rate 4235
Technology Taking Payments 4230
Technology How to calculate AHT manually 4142
Call Centre Life The Call Centre A modern day cultural horror story??? 4073
Call Centre Answers Agent to Team Leader ? Help ! 4027
Call Centre Management Call centre training material / call coaching etc 3985
Technology AVAYA CMS Reporting 3982
Call Centre Management Quality outbound calls how many per agent? 3965
Call Centre Answers Industry Standards For Calling Times 3919
Call Centre Management How do I reduce my Wrap and Hold time? 3853
Call Centre Answers Agent Login productivity 3793
Call Centre Management Attendance and Punctuality 3788
Strategy Month Long Game 3756
Resource Planning and Forecasting Verint Impact 360 Manual 3705
Strategy Call Centre Agent Feedback Form 3648
Call Centre Management Quality Assurance Vs Team Supervisor 3567
Call Centre Management Measuring soft skills 3446
Call Centre Life Incentive Competition 3397
Call Centre Life Tone of voice 3395
Call Centre Management Sales advisor interview questions? 3307
Call Centre Management Workforce Formula Computation Compilation 3282
Call Centre Management Interview Questions and Scenarios 3261
Call Centre Management Service Level vs Occupancy 3226
Call Centre Management 16 to 24 years olds and employmnet prospects 3224
Call Centre Management Cost Per Call 3148