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This page shows the most popular discussions on the forums.
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Strategy How to calculate the number of agents required 116323
Call Centre Life Games ideas for an Office Olympic themed incentive 39742
Call Centre Life At what point are you allowed to hang up on a caller? 39414
Call Centre Management how do you deal with call escalation? 35151
Call Centre Life What should we call our front line call centre staff? 26664
Strategy Formula to calculate the call resolution 14582
Call Centre Management I need a good name for a new Contact Centre 14416
Call Centre Management Regulations on outbound calling times 12811
Call Centre Management Quality Monitoring Forms 11449
Call Centre Management Forecasting Service Levels in absence of WFM 10574
Call Centre Life What makes an outbound sales agent?? 10083
Call Centre Management FTE Calculation Question 9612
Call Centre Management Call evaluation criteria 9244
Call Centre Management grade of service formulas 8699
Call Centre Management to determine FTE requirements 8111
Strategy Call Flow Design Best Practice 7986
Call Centre Management How to answer "Why should we hire you?" in interview? 7924
Call Centre Management Cost per contact 7423
Resource Planning and Forecasting Actual Required FTE Calculation 7416
Call Centre Management Use of full names 7406
Call Centre Management Agents break times 7358
Call Centre Management Typing while talking 7064
Call Centre Management Staffing Calculator for Email queues 6688
Resource Planning and Forecasting How to calculate FTE requirements on a monthly level 6119
Call Centre Management excel forecast 5829
Call Centre Management Buzz Session Energizers 5680
Technology Agents Capacity 5491
Call Centre Answers How to get first client? 5406
Technology Dashboard Reporting 5365
Resource Planning and Forecasting Best Forecasting Method 5276
Strategy 95% Answer rate predictor 5261
Call Centre Life Calls Per Hour 5202
Call Centre Management What makes a good team leader 5083
Call Centre Management Call Abandon Rate 4201
Technology Taking Payments 4138
Call Centre Life The Call Centre A modern day cultural horror story??? 4042
Call Centre Management Operations Manager Interview 3989
Call Centre Management Call centre training material / call coaching etc 3970
Call Centre Answers Agent to Team Leader ? Help ! 3920
Resource Planning and Forecasting Acceptable Waiting Time? 3849
Call Centre Management Quality outbound calls how many per agent? 3793
Call Centre Management How do I reduce my Wrap and Hold time? 3784
Technology AVAYA CMS Reporting 3715
Strategy Month Long Game 3699
Call Centre Management Attendance and Punctuality 3696
Strategy Call Centre Agent Feedback Form 3578
Technology How to calculate AHT manually 3539
Call Centre Management Quality Assurance Vs Team Supervisor 3492
Call Centre Answers Industry Standards For Calling Times 3477
Call Centre Answers Agent Login productivity 3440
Call Centre Life Incentive Competition 3372
Call Centre Management Measuring soft skills 3360
Resource Planning and Forecasting Verint Impact 360 Manual 3271
Call Centre Management Sales advisor interview questions? 3217
Call Centre Management Interview Questions and Scenarios 3211
Call Centre Management 16 to 24 years olds and employmnet prospects 3187
Call Centre Management Service Level vs Occupancy 3150
Call Centre Life Tone of voice 3149
Call Centre Management Cost Per Call 3087
Call Centre Management Call centre manager interview presentation 3083