The Most Popular Posts
This page shows the most popular discussions on the forums.
Forum Topic Views
Strategy How to calculate the number of agents required 127297
Call Centre Life At what point are you allowed to hang up on a caller? 45801
Call Centre Life Games ideas for an Office Olympic themed incentive 40677
Call Centre Management how do you deal with call escalation? 36306
Call Centre Life What should we call our front line call centre staff? 27436
Strategy Formula to calculate the call resolution 15128
Call Centre Management I need a good name for a new Contact Centre 15091
Call Centre Management Regulations on outbound calling times 13859
Call Centre Management AHT Glide Path (Learning curve) calculation 13186
Call Centre Management Quality Monitoring Forms 12185
Call Centre Management Forecasting Service Levels in absence of WFM 11396
Call Centre Management FTE Calculation Question 10589
Call Centre Life What makes an outbound sales agent?? 10275
Call Centre Management Call evaluation criteria 9502
Resource Planning and Forecasting Actual Required FTE Calculation 9173
Call Centre Management grade of service formulas 9120
Call Centre Management to determine FTE requirements 8525
Strategy Call Flow Design Best Practice 8345
Call Centre Management How to answer "Why should we hire you?" in interview? 8290
Call Centre Management Agents break times 8083
Call Centre Management Use of full names 8041
Call Centre Management Typing while talking 7822
Call Centre Management Cost per contact 7694
Call Centre Management Staffing Calculator for Email queues 7636
Call Centre Answers How to get first client? 7390
Resource Planning and Forecasting How to calculate FTE requirements on a monthly level 6313
Resource Planning and Forecasting Acceptable Waiting Time? 6086
Call Centre Management excel forecast 5977
Call Centre Management Buzz Session Energizers 5958
Resource Planning and Forecasting Best Forecasting Method 5892
Technology Agents Capacity 5879
Technology Dashboard Reporting 5488
Call Centre Life Calls Per Hour 5453
Strategy 95% Answer rate predictor 5414
Call Centre Management What makes a good team leader 5220
Technology How to calculate AHT manually 4845
Call Centre Answers Industry Standards For Calling Times 4397
Technology Taking Payments 4329
Call Centre Management Call Abandon Rate 4264
Technology AVAYA CMS Reporting 4245
Resource Planning and Forecasting Verint Impact 360 Manual 4230
Call Centre Answers Agent Login productivity 4200
Call Centre Answers Agent to Team Leader ? Help ! 4155
Call Centre Management Quality outbound calls how many per agent? 4108
Call Centre Life The Call Centre A modern day cultural horror story??? 4106
Call Centre Management Call centre training material / call coaching etc 4003
Call Centre Management How do I reduce my Wrap and Hold time? 3931
Call Centre Management Attendance and Punctuality 3917
Strategy Month Long Game 3835
Strategy Call Centre Agent Feedback Form 3720
Call Centre Management Quality Assurance Vs Team Supervisor 3685
Call Centre Management Service Level Threshold Calculations 3588
Call Centre Life Tone of voice 3586
Call Centre Management Workforce Formula Computation Compilation 3563
Call Centre Management Measuring soft skills 3545
Call Centre Life Incentive Competition 3423
Call Centre Management Sales advisor interview questions? 3371
Call Centre Management Service Level vs Occupancy 3337
Call Centre Management Interview Questions and Scenarios 3322
Call Centre Management 16 to 24 years olds and employment prospects 3279