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Post Covid-19 hybrid (home/office based) customer service centres

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Post Covid-19 hybrid (home/office based) customer service centres
Can anyone share ideas/experience of setting up/evolving into a hybrid contact centre, i.e blend of working from home and in the office please? Anything from technology set up to rota management (reduced numbers in office) to supporting staff wellbeing/needs across a hybrid model

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We are writing an article on this
We are pulling together an article on Call Centre Helper. We are not sure if it will be published before Christmas, but please stay tuned.

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