Predicted Abandon Rate Calucation used in Erlang

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Predicted Abandon Rate Calucation used in Erlang
We would like to ask how the prediction of abandon rate being calculated.
We are having hard time to figure it out.

Thank you in advance for your response.
Best Regards.

Helper

Call Centre Helper

Use the Erlang A formula
To predict Abandon Rates use the Erlang A formula. The maths is quite tough, though.

https://www.callcentrehelper.com/a-beginners-guide-to-the-erlang-a-formula-140998.htm

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