Predicted Abandon Rate Calucation used in Erlang

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Predicted Abandon Rate Calucation used in Erlang
We would like to ask how the prediction of abandon rate being calculated.
We are having hard time to figure it out.

Thank you in advance for your response.
Best Regards.

Helper

Call Centre Helper

Use the Erlang A formula
To predict Abandon Rates use the Erlang A formula. The maths is quite tough, though.

https://www.callcentrehelper.com/a-beginners-guide-to-the-erlang-a-formula-140998.htm

calculating Erlang A
hi,
unfortunately the review does not teach how to calculate Erlang-A, it only offers the online calculator.
how can i calculate it manually?
thanks

Helper

Call Centre Helper

The formula is provided in the article but it is not easy
The formula is provided in the article but it is not easy
The formula works in a similar way to the Erlang C formula which is provided here.

https://www.callcentrehelper.com/erlang-c-formula-example-121281.htm

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