Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

Sytel has played a major part over the years in helping to develop sensible legislation for the use of predictive dialer..
Read more...
This is the last piece in our regular technology column dedicated to investigating what you should think about when buyi..
Read more...
1. Introduction and purpose The world of outbound calls has been in the news a lot in recent years. In particular, fuell..
Read more...
When you implement an automated dialer you need to think about the different dialling modes offered and which one will w..
Read more...
NICE has announced that its cloud platform, CXone, now integrates Sentiment Analysis data on top of intelligent routing,..
Read more...
Steve Bell of Talkdesk introduces us to the predictive dialler and its role within the contact centre. Automated diallin..
Read more...
Steve Bell at Talkdesk explains that knowing how predictive dialers work may not be necessary for call centre agents, bu..
Read more...
Robert Wint believes that analytics-based software can really help contact centres focus on improving their customer ser..
Read more...
The landscape for predictive dialling has changed massively in the last 20 years. Years ago, there was the opportunity f..
Read more...
What Is Predictive Dialling? Predictive dialling is perhaps the ‘classic’ outbound call centre dialling mode, helpin..
Read more...