prepare the Interval wsie HC requirement/Effort estimation

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prepare the Interval wsie HC requirement/Effort estimation
SLA 80%
ASA 40 sec
Chat Concurrency 2
Hoops 24/7
Overall Shrinkage with Breaks 22.90%
Shrift hours 10 Hrs including 1 hr break

Helper

Call Centre Helper

Start off with using the erlang calculator.
You can get a good approximation by assuming that they are voice contacts and reducing teh avaerage handling time by a factor to fit.

https://www.callcentrehelper.com/tools/erlang-calculator/

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