Productivity

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Productivity
how can calculate productivity and how many staff we should have?

Helper

Call Centre Helper

Calculating Productivity
These are two very different questions

This link tells you about measuring productivity
https://www.callcentrehelper.com/how-to-calculate-productivity-128084.htm

To work out how many staff that you need then an Erlang calculator is a very easy way to do it.
https://www.callcentrehelper.com/tools/erlang-calculator/

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