Products and Services

This forum is for discussing products and services within the industry. No adverts please.
Subject Author Created Views Posts
Laws on Headsets Laura 11th Jul '02 7893 14
WFM Options James 3rd Nov '20 4157 2
Can anyone tell me how to get on preferred supplier lists? Bob 20th Apr '01 3638 11
Workforce management for emails Dicken 29th Mar '09 2751 3
Forecasting Tool for cases, emails, calls Mitesh 5th Nov '19 2642 4
Forecast Template Craig 3rd Aug '17 1949 2
Seeking software or solutions for tracking KPIs Deb 21st Jun '19 1717 2
Service label Nur 22nd Jul '19 1292 2
how to over come NO to the sales question june 17th Mar '20 1226 2
Outsourcing Middlemen......The true killers of Industry Vedula 14th Apr '02 1098 27
FOC products Steve 12th Aug '19 1054 2
WFM Consultants Mitesh 1st Mar '21 1040 2
What is Skip Tracing? Swapnil 2nd Aug '03 905 3
Quality Assurance Form Drop Downs Amy 5th Dec '17 897 3
Assessment centers and sales exercises atanas 8th Jul '04 780 7
I'm looking for suggestions for a script... Keith 3rd Nov '17 695 4
Repetitive Customer Complaints Joe 14th Mar '18 658 2
Legal requirement Segun 26th Jan '18 548 2
Software that can calculate Email SLA Shashidharan 8th Dec '18 544 4
Post Contact Customer Surveys Jim 3rd Sep '19 534 2
Workforce Solutions Monica 19th Feb '18 529 2
Why the 500 upper bound using the Excel Erlang calculator? David 9th Jan '18 468 2
Call Routing Software Chris 10th Aug '17 428 2
Webinar Length Angelo 18th Jun '20 378 2
Telephone Preferance Service James 15th Apr '02 298 8
Visio tutorial/documentation? Justin 11th Mar '05 291 12
Call reasoning stand alone application Wayde 9th Jul '17 284 2
Selection Criateria for Chat and E-Mail Agents Donna 18th Apr '02 278 6
Call Centre Rule 75 Efficiency Gauge Prit 23rd Jun '02 271 9
Forecast / New business - COTS Joris 28th Jun '17 257 3
Suggestions for a Break/Meal Queue Kevin 29th Jan '20 231 2
Whatapp,massesger Lubneej 5th Jan '21 108 0