Products and Services

This forum is for discussing products and services within the industry. No adverts please.
Subject Author Created Views Posts
Can anyone tell me how to get on preferred supplier lists? Bob 20th Apr '01 2822 11
Forecast Template Craig 3rd Aug '17 1738 2
Headsets Laura 11th Jul '02 1668 7
Workforce management for emails Dicken 29th Mar '09 933 3
Quality Assurance Form Amy 5th Dec '17 794 3
CMC Supervisor - RC18 Bruno 13th Feb '19 649 3
I'm looking for suggestions for a script... Keith 3rd Nov '17 561 4
Aspect UIP - Custom Routing/M3 script/Abandons Ali 23rd Jul '12 537 5
Dialers (Avaya, Amcat and i3) Nitin 12th Dec '07 535 11
Assessment centers and sales exercises atanas 8th Jul '04 532 7
QUALITY ASSURANCE FORM Nadine 15th Feb '18 460 2
Outsourcing Middlemen......The true killers of Industry Vedula 14th Apr '02 444 27
Customer complaint gets repeated again and again without corrective action Joe 14th Mar '18 438 2
Meter installment Anon 7th Dec '17 413 0
Workforce Solutions Monica 19th Feb '18 395 2
Looking for x2 24x7 shared call centre provider A 29th Jun '18 386 2
What is Skip Tracing? Swapnil 2nd Aug '03 384 3
Software that can calculate Email SLA Shashidharan 8th Dec '18 355 4
Legal requirement Segun 26th Jan '18 353 2
Why the 500 upper bound using the Excel Erlang calculator? David 9th Jan '18 345 2
Aspect WFM version 18.0 - Employee Data Centrer Tara 9th Oct '18 342 2
Any callcenter interested to work with Forex Zebra 20th Jun '18 327 0
Call Routing Software Chris 10th Aug '17 319 2
On Premise Solution Charles 20th Jul '18 235 2
Best WFM Tool in UK Market Mark 15th Jan '04 235 15
Call Center Software Solutions Michele 23rd Dec '08 200 4
Incentive Management Dan 24th Mar '09 195 6
Telephone Preferance Service James 15th Apr '02 187 8
Get Abandon Call In Symposium Call Center 4.2 Clarence Perdue 3rd Jun '06 184 18
Call reasoning stand alone application Wayde 9th Jul '17 173 2
Call Centre Rule 75 Efficiency Gauge Prit 23rd Jun '02 169 9
Real Time Call Monitoring Robert 13th Nov '03 169 4
Possibly looking for a new switch. Paul 15th Aug '03 161 10
Resourcing Outbound Workloads Jamie 14th Oct '04 155 6
Visio tutorial/documentation? Justin 11th Mar '05 154 12
Selection Criateria for Chat and E-Mail Agents Donna 18th Apr '02 150 6
Avaya Index switch v's Avaya Multivantage Switch Sue 1st Jul '05 148 3
Forecast / New business - COTS Joris 28th Jun '17 141 3
Transfered Calls in Symposium 4.2 Scott 11th Oct '06 141 5
asking Jenny 29th Jul '18 141 0
Symposium: How to determine individual calls from eCallByCallStat views Ryan 26th Mar '07 133 9
Are you looking for VoIP services in Philippines ? VoIP 4th Jun '18 77 0
Six seater dining table for sale Hull UK fery 23rd Jul '18 34 0
GATEWAY & GIFT CARDS NEERAJ 23rd Dec '18 15 0