Products and Services

This forum is for discussing products and services within the industry. No adverts please.
Subject Author Created Views Posts
Laws on Headsets Laura 11th Jul '02 3769 10
Can anyone tell me how to get on preferred supplier lists? Bob 20th Apr '01 3342 11
Forecasting Tool Mitesh 5th Nov '19 2590 4
Workforce management for emails Dicken 29th Mar '09 2545 3
Forecast Template Craig 3rd Aug '17 1888 2
Seeking software or solutions for tracking KPIs Deb 21st Jun '19 1668 2
Service label Nur 22nd Jul '19 1246 2
how to over come NO to the sales question june 17th Mar '20 1101 2
FOC products Steve 12th Aug '19 981 2
Quality Assurance Form Drop Downs Amy 5th Dec '17 854 3
Outsourcing Middlemen......The true killers of Industry Vedula 14th Apr '02 816 27
Assessment centers and sales exercises atanas 8th Jul '04 704 7
What is Skip Tracing? Swapnil 2nd Aug '03 680 3
I'm looking for suggestions for a script... Keith 3rd Nov '17 648 4
Repetitive Customer Complaints Joe 14th Mar '18 537 2
Legal requirement Segun 26th Jan '18 508 2
Post Contact Customer Surveys Jim 3rd Sep '19 488 2
Software that can calculate Email SLA Shashidharan 8th Dec '18 484 4
Workforce Solutions Monica 19th Feb '18 470 2
Why the 500 upper bound using the Excel Erlang calculator? David 9th Jan '18 422 2
Call Routing Software Chris 10th Aug '17 378 2
Call Center Software Solutions Michele 23rd Dec '08 264 4
Telephone Preferance Service James 15th Apr '02 251 8
Visio tutorial/documentation? Justin 11th Mar '05 240 12
Call reasoning stand alone application Wayde 9th Jul '17 236 2
Selection Criateria for Chat and E-Mail Agents Donna 18th Apr '02 229 6
Call Centre Rule 75 Efficiency Gauge Prit 23rd Jun '02 222 9
Forecast / New business - COTS Joris 28th Jun '17 212 3
Suggestions for a Break/Meal Queue Kevin 29th Jan '20 179 2