Products and Services
This forum is for discussing products and services within the industry. No adverts please.
Subject Author Created Views Posts
Forecast Template Craig 3rd Aug '17 1640 2
Headsets Laura 11th Jul '02 1233 7
Can anyone tell me how to get on preferred supplier lists? Bob 20th Apr '01 929 11
Workforce management for emails Dicken 29th Mar '09 616 3
Quality Assurance Form Amy 5th Dec '17 603 3
I'm looking for suggestions for a script... Keith 3rd Nov '17 519 4
Assessment centers and sales exercises atanas 8th Jul '04 457 7
Aspect UIP - Custom Routing/M3 script/Abandons Ali 23rd Jul '12 449 5
Dialers (Avaya, Amcat and i3) Nitin 12th Dec '07 445 11
QUALITY ASSURANCE FORM Nadine 15th Feb '18 409 2
Customer complaint gets repeated again and again without corrective action Joe 14th Mar '18 397 2
Meter installment Anon 7th Dec '17 396 0
Outsourcing Middlemen......The true killers of Industry Vedula 14th Apr '02 358 27
Workforce Solutions Monica 19th Feb '18 358 2
Legal requirement Segun 26th Jan '18 336 2
Why the 500 upper bound using the Excel Erlang calculator? David 9th Jan '18 323 2
Call Routing Software Chris 10th Aug '17 297 2
What is Skip Tracing? Swapnil 2nd Aug '03 256 3
Best WFM Tool in UK Market Mark 15th Jan '04 198 15
Looking for x2 24x7 shared call centre provider A 29th Jun '18 188 2
Call Center Software Solutions Michele 23rd Dec '08 177 4
Incentive Management Dan 24th Mar '09 170 6
Telephone Preferance Service James 15th Apr '02 156 8
Get Abandon Call In Symposium Call Center 4.2 Clarence Perdue 3rd Jun '06 155 18
Call reasoning stand alone application Wayde 9th Jul '17 152 2
Call Centre Rule 75 Efficiency Gauge Prit 23rd Jun '02 145 9
Real Time Call Monitoring Robert 13th Nov '03 141 4
Possibly looking for a new switch. Paul 15th Aug '03 138 10
Any callcenter interested to work with Forex Zebra 20th Jun '18 134 0
Visio tutorial/documentation? Justin 11th Mar '05 126 12
Resourcing Outbound Workloads Jamie 14th Oct '04 124 6
Avaya Index switch v's Avaya Multivantage Switch Sue 1st Jul '05 123 3
Selection Criateria for Chat and E-Mail Agents Donna 18th Apr '02 121 6
Transfered Calls in Symposium 4.2 Scott 11th Oct '06 120 5
Symposium: How to determine individual calls from eCallByCallStat views Ryan 26th Mar '07 112 9
Forecast / New business - COTS Joris 28th Jun '17 106 3
asking Jenny 29th Jul '18 106 0
Georgian Ministry of Environment Call Center Jerry 21st Jul '17 105 2
Request for recording Rodger 1st Jun '18 101 2
On Premise Solution Charles 20th Jul '18 76 2
Are you looking for VoIP services in Philippines ? VoIP 4th Jun '18 55 0
Six seater dining table for sale Hull UK fery 23rd Jul '18 13 0