Products and Services

This forum is for discussing products and services within the industry. No adverts please.
Subject Author Created Views Posts
Can anyone tell me how to get on preferred supplier lists? Bob 20th Apr '01 3200 11
Laws on Headsets Laura 11th Jul '02 2604 7
Forecasting Tool Mitesh 5th Nov '19 2559 4
Workforce management for emails Dicken 29th Mar '09 2442 3
Forecast Template Craig 3rd Aug '17 1853 2
Seeking software or solutions for tracking KPIs Deb 21st Jun '19 1635 2
Service label Nur 22nd Jul '19 1222 2
FOC products Steve 12th Aug '19 953 2
CMC Supervisor - RC18 Bruno 13th Feb '19 857 3
Quality Assurance Form Drop Downs Amy 5th Dec '17 834 3
Outsourcing Middlemen......The true killers of Industry Vedula 14th Apr '02 721 27
Verint VS NICE IEX Brian 18th Apr '19 697 2
Aspect UIP - Custom Routing/M3 script/Abandons Ali 23rd Jul '12 687 5
Dialers (Avaya, Amcat and i3) Nitin 12th Dec '07 658 11
Assessment centers and sales exercises atanas 8th Jul '04 655 7
I'm looking for suggestions for a script... Keith 3rd Nov '17 623 4
What is Skip Tracing? Swapnil 2nd Aug '03 585 3
Repetitive Customer Complaints Joe 14th Mar '18 503 2
Aspect WFM version 18.0 - Employee Data Centrer Tara 9th Oct '18 484 2
Legal requirement Segun 26th Jan '18 484 2
Post Contact Customer Surveys Jim 3rd Sep '19 474 2
Software that can calculate Email SLA Shashidharan 8th Dec '18 451 4
Looking for x2 24x7 shared call centre provider A 29th Jun '18 446 2
Workforce Solutions Monica 19th Feb '18 442 2
Why the 500 upper bound using the Excel Erlang calculator? David 9th Jan '18 390 2
Call Routing Software Chris 10th Aug '17 364 2
Looking for an affordable WFM software while changing our phone system Sebastien 9th Apr '19 362 3
Best WFM Tool in UK Market Mark 15th Jan '04 318 15
On Premise Solution Charles 20th Jul '18 275 2
Call Center Software Solutions Michele 23rd Dec '08 245 4
Incentive Management Dan 24th Mar '09 240 6
Telephone Preferance Service James 15th Apr '02 233 8
Get Abandon Call In Symposium Call Center 4.2 Clarence Perdue 3rd Jun '06 232 18
Atendimento Via Chat Manuel 11th Mar '19 226 2
Call reasoning stand alone application Wayde 9th Jul '17 215 2
Resourcing Outbound Workloads Jamie 14th Oct '04 212 6
Real Time Call Monitoring Robert 13th Nov '03 211 4
Visio tutorial/documentation? Justin 11th Mar '05 210 12
Call Centre Rule 75 Efficiency Gauge Prit 23rd Jun '02 205 9
Selection Criateria for Chat and E-Mail Agents Donna 18th Apr '02 205 6
Avaya Index switch v's Avaya Multivantage Switch Sue 1st Jul '05 192 3
Possibly looking for a new switch. Paul 15th Aug '03 187 10
Forecast / New business - COTS Joris 28th Jun '17 186 3
Symposium: How to determine individual calls from eCallByCallStat views Ryan 26th Mar '07 179 9
Transfered Calls in Symposium 4.2 Scott 11th Oct '06 165 5
Discovery Phase of New WFM Terry 3rd May '19 57 2