Products and Services
This forum is for discussing products and services within the industry. No adverts please.
Subject Author Created Views Posts
Can anyone tell me how to get on preferred supplier lists? Bob 20th Apr '01 2474 11
Forecast Template Craig 3rd Aug '17 1710 2
Headsets Laura 11th Jul '02 1498 7
Quality Assurance Form Amy 5th Dec '17 726 3
Workforce management for emails Dicken 29th Mar '09 714 3
I'm looking for suggestions for a script... Keith 3rd Nov '17 553 4
Assessment centers and sales exercises atanas 8th Jul '04 505 7
Dialers (Avaya, Amcat and i3) Nitin 12th Dec '07 503 11
Aspect UIP - Custom Routing/M3 script/Abandons Ali 23rd Jul '12 502 5
QUALITY ASSURANCE FORM Nadine 15th Feb '18 450 2
Customer complaint gets repeated again and again without corrective action Joe 14th Mar '18 424 2
Outsourcing Middlemen......The true killers of Industry Vedula 14th Apr '02 421 27
Meter installment Anon 7th Dec '17 409 0
Workforce Solutions Monica 19th Feb '18 389 2
Legal requirement Segun 26th Jan '18 351 2
Why the 500 upper bound using the Excel Erlang calculator? David 9th Jan '18 341 2
What is Skip Tracing? Swapnil 2nd Aug '03 333 3
Looking for x2 24x7 shared call centre provider A 29th Jun '18 322 2
Call Routing Software Chris 10th Aug '17 315 2
Any callcenter interested to work with Forex Zebra 20th Jun '18 260 0
Aspect WFM version 18.0 - Employee Data Centrer Tara 9th Oct '18 227 2
Best WFM Tool in UK Market Mark 15th Jan '04 225 15
Call Center Software Solutions Michele 23rd Dec '08 193 4
Incentive Management Dan 24th Mar '09 187 6
On Premise Solution Charles 20th Jul '18 177 2
Telephone Preferance Service James 15th Apr '02 176 8
Get Abandon Call In Symposium Call Center 4.2 Clarence Perdue 3rd Jun '06 176 18
Call reasoning stand alone application Wayde 9th Jul '17 171 2
Real Time Call Monitoring Robert 13th Nov '03 162 4
Call Centre Rule 75 Efficiency Gauge Prit 23rd Jun '02 162 9
Does anyone knows any software that can calculate Email Sla in and out? Shashidharan 8th Dec '18 161 3
Possibly looking for a new switch. Paul 15th Aug '03 155 10
Resourcing Outbound Workloads Jamie 14th Oct '04 147 6
Visio tutorial/documentation? Justin 11th Mar '05 145 12
Selection Criateria for Chat and E-Mail Agents Donna 18th Apr '02 145 6
Avaya Index switch v's Avaya Multivantage Switch Sue 1st Jul '05 141 3
Forecast / New business - COTS Joris 28th Jun '17 134 3
Transfered Calls in Symposium 4.2 Scott 11th Oct '06 134 5
asking Jenny 29th Jul '18 134 0
Georgian Ministry of Environment Call Center Jerry 21st Jul '17 132 2
Symposium: How to determine individual calls from eCallByCallStat views Ryan 26th Mar '07 127 9
Request for recording Rodger 1st Jun '18 113 2
Are you looking for VoIP services in Philippines ? VoIP 4th Jun '18 72 0
Six seater dining table for sale Hull UK fery 23rd Jul '18 28 0