Project Plan for new call centre set up

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Project Manager

beCogent Ltd

Project Plan for New Call Centre Set-up
I have seen in other forums mentions of Project Plans for call centre set up - has anyone copies I could review?

thank you



A little more detail would be useful Lucia.

- Where
- When
- Number of seats
- Inbound/Outbound/Both
- Front office/Back office/both
- Onshore/offshore/both
- Desktop technology
- Single client/multiple client
- Insource/outsource
- Your budget
- FT/PT staff
- Perm/Temp staff
- Operational hours
- Preferred shift profiles
- Demographics
- Local competition

There will be many more, there isn't a standard plan I don't believe, there will be a set of must haves and nice to haves but it's pretty much up to the budget you have and the timescales you are working with.



Project Plan for new call centre set up
I can help with this Lucia, if you send me an email at the CCMA(UK) via the link shown on this Forums Resources page I have an excellent document that I can send to you.

Head of Delivery Services

Futech Software Solutions

Contact Center Setup
My company is looking at setting up a 30 seat contact center in the UAE which will offer outsourced contact center services to other companies in the UAE. Can someone help me with all the steps one has to go about with a CC setup? I would appreciate as much details that I can get including Project Plan, Dependencies, Costs etc, etc.... Appreciate help in this regards.

Centre Operations Manager

Reliance Monitoring Services

Project Plan for new call centre set up
Hi Ann-Marie,

I'm in the process of seting up call centre and would appreciate a copy of the document that you mention in your post.




<p>Happy to send the document to anyone who wants it </p>

Call Center Manager


project plan
hi there
where i can view a project plan?
i aprreciate all kind of answers, since i must proceed to an apresentation for a startup contact center


Project manager

Credit Agricole Bank

Project plan
Hi all,
I could use a Project plan for contact centre also.

Thank You in advance.


Cashflow Realty

Interested also in the project plan
I'm studying the feasibility of setting up a call center facility as well. would be interested in that document.



project plan
They already post it,and look really good.

Where can I find the...
Where can I find the plan??

Hi, I'm also...

I'm also studying the feasibility of setting up a call center facility as well. I would really appreciate if you send me that document as well.

Hello, I am a...

I am also interested in project plan for enterprise contact centre.
Could you please share this document with me.
Many thanks.

I want to setup a ca...
I want to setup a call centre . Pls help me

I am accountable for...
I am accountable for implementing a new contact center and I am looking for good project documents (project plans, scheduled, etc)


Call Centre Helper

There is quite a goo...
There is quite a good article about setting up a new call centre on Call Centre Helper

Guidance to setup call center

I am planning to set up a call center. But I need guidance in setting in up and also where and how can I get in touch with a genuine clients. Kindly help me out in this

Support required
Hi, I am in the process of setting up a call center for educational purpose. Kindly help me with the project plan and flow chart .

More Support
Iam also interested in setting up a call center for an FMCG. Please help me with the plan as well

Thank you

Call centre
Which is the best subjects to establish a call center


Call Centre Helper

I've not been able to track down a plan
I have not been able to track down a plan so far.

I asked Ann-Marie but she ahs not been able to locate it any more.

The closest that we have is this article

Kindly send me a copy or link for Project Plan for call center setup
I would need to have a clear plan , cost ,methodology in how to set up a contact center (In house)


Call Centre Helper

Check out this document

Insource offshore call center set up plan
Hi, i'M Looking for a project plan to set up an offshore call center would appreciate some support in terms of set up methodology, implementation plan, cost indicators.

Did anyone ever get one of these, i am ideally looking for a project plan that someone may have used before say a Gantt

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