Promoting customer satisfaction surveys

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Promoting customer satisfaction surveys
I'm curious.
I know some contact centres actively promote their customer satisfaction surveys to customers who call. I'm trying to get some anecdotal information on who might or might not.
There are some obvious and some not-so obvious pitfalls to this practice, but it also seems to have worked for some organisations. What are your thoughts? Does your organisation promote it?

Promoting Surveys could skew results
The problem with promoting surveys is that you could easily skew the results - particularly if an advisor feels that they are being targeted on it.

So the advisor could only promote the survey if it is likely to have a positive outcome.

If you promote the survey on your queue messages then you will get more people who have queued to reach the contact centre and are less happy.

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