QA Monthly REPORT

Topic Views - 711

QA Monthly REPORT
Besides a QA Scorecard, what else can a QA Team use to measure an agent's performance? I am looking for a monthly report template that summarises the agent's performance.

Want to add a comment?

Not found what you were looking for?

1. Try searching through our site.
2. Still not got an answer?

Why not ask the Call Centre Helper Community? Click here to ask your question