Try one of these Pages

Something has gone wrong and the page you're looking for may have moved.

Try searching the database

How to Use AI to Reduce Contact Centre Attrition

The contact centre agent’s role has never been easy. Long hours, irritated customers, and constant monitoring can lead..

Attrition in BPO: A Deep Dive Into Employee Turnover

Attrition is common among frontline employees – especially in the BPO. But why is attrition in the BPO so high, and wh..

Top 20 Ways to Reduce Attrition Rates in Your Contact Centre

Excellent article on attrition management that looks at how to control and reduce attrition. Looks at the key causes fo..

Wooden people with blocks - staffing concept

How to Reduce Turnover and Improve Retention

High agent turnover damages customer experience, reduces productivity, and skyrockets costs. Given the average industry ..

A picture of someone running out the door

8 Tips to Reduce Agent Attrition

Lara Klinkenberg on behalf of injixo shares her advice for reducing agent attrition in the contact centre. One of the cu..

Person leaving job and walking out of door

11 Steps to Help Reduce Agent Attrition in Call Centres

Contact centre turnover rates are a significant challenge for companies, impacting operational efficiency with unfilled ..

A picture of a Businessman flying with jetpacks

Boost Productivity and Reduce Turnover for Your Contact Centre Agents

João Safara of Talkdesk discusses how you can improve productivity and attrition rates the contact centre. Now that you..

10 Ways to Reduce New Employee Attrition

We share ten ways of reducing new hire attrition, which may also help to increase overall engagement levels in your cont..

High staff turnover and attrition rates? Are you to blame?

It can be tough when staff turn on their heel and walk away from your business. But, as James Adonis points out, the rea..

15 Essential Strategies to Reduce Staff Turnover

Our panel of experts share their advice for reducing staff turnover in the contact centre, through improving morale, com..

A small man in a suit puts a yellow light bulb in the head of another man in a suit

Reduce Attrition by Coaching Your Agents

David Geffen of NICE talks through how coaching to improve employee engagement will keep your attrition rates low. In th..

How to Reduce Call Centre Attrition

In the call centre industry, the attrition rate can often cause problems and may be as high as 20 or 30% annually. The r..

Talent management and recruitment concept.

11 Steps to Help Reduce Agent Attrition in Call Centres

Celia Cerdeira at Talkdesk explores that with higher-than-average employee turnover rates, contact centres are often fac..

How Do You Reduce Attrition Rates in Your Contact Centre?

How do you reduce attrition rates is a question that seems to be fairly frequently asked. So we asked the question of ou..

A photo of the ee contact centre team as part of a choir

Case Study: EE Reduce Contact Centre Attrition and Absence Levels

EE’s contact centre in Merthyr Tydfil managed to reduce attrition and absence rates, while also increasing their N..

4 Ways to Reduce Contact Centre Agent Attrition

In the contact centre industry, a lot is made of the importance of technology. ACDs, Speech Analytics tools, CRM, WFM ..

Create a Contact Centre Orientation Plan to Reduce Attrition

In many organisations, the contact centre is viewed as a separate community. But when it comes to recruitment, the conta..

Sad Fired Young Employee Packing A Box To Leave The Office

How Rethinking Your Contact Centre Processes Can Reduce Attrition

Adam Aftergut of NICE discusses the changing expectations of new-generation advisors regarding contact centre proce..

Try one of these Pages

Try searching the database

Related articles