Regarding Shrinkage

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Regarding Shrinkage
LOA hours will be the part of shrinkage? While do i calculate out of office absent / vacation shrinkage means do i take this as the denominator?

Absent = abs hrs / (prsent hrs+abs hrs+tardy hrs+vac hrs+LOA hrs)

Is this the correct way of calculations?


Call Centre Helper

This article will help you calculate shrinkage

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