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Ofcom regulations Do you make outbound calls from your call centre? If so, you might fall under the cosh of the latest O..
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Industry Standards for Calling Times Can anyone clarify if there are set regulations by the OFT or OFCOM regarding what ..
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Does anyone know if there are any regulations or guidelines on the times of when you can make outbound calls? Are there ..
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Outbound calls are not normally made on a Sunday Contrary to what you might think, there do not seem to be any written r..
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What are the best outbound calling times? There are very few hard-and-fast rules for the best times to call in a contact..
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This outbound calling guide includes tips on convincing customers on the phone and what training guidelines and skills n..
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As a leader in outbound contact centre solutions, we know the value of tools specifically designed to help boost product..
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Webinar on outbound calling.  Handled effectively, outbound calling can be the cornerstone of your business. Handled ba..
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The first of this 2-part series, Stuart Pearce shares his top secret techniques of outbound calling from within the Cont..
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Elisabeth De Longeaux at Odigo explains how outbound calls can be a great way for organisations to connect with existing..
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It has now been almost 6 months since the latest Ofcom regulations came into force. We asked the dialler vendors for the..
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We were asked… “I have started to work as a call center trainer and would like some ideas on having a set nu..
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Outbound contact management is possibly the most regulated area of any call centre. We have provided a quick overview of..
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In the second of this 2-part series – click here to read Part 1 – Stuart Pearce shares the secrets of outbo..
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Steve Bell of Talkdesk shares some advice for avoiding your outbound calls falling foul of “scam-likely” war..
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On April 1st the Supreme Court finally ruled on the long-running Telephone Consumer Protection Act (TCPA) dispute betwe..
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Call centres are one of the highest users of agency staff in the UK and the introduction of the new Agency Workers Regul..
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