relationship of shrinkage and phone occupancy
Could someone tell me the relationship of shrinkage and phone occupancy. Let say I have a 10 staff and phone occupancy of around 75 to 80% someone asked me if our shrinkage was at 20 to 30% what were the people doing in the 20% they are not occupied? My answer was that they probably might be on breaks, late etc. Not sure if I was able to provide the correct answer because that person wasn't seemed satisfied. Thank you so much in advance.
Want to add a comment?