Repeated calls

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Repeated calls
How to calculate repeated call in call centre using Microsoft Excel ?

Editor

Call Centre Helper

Look at the call detail records or at reason codes in the CRM
If you look at call detail records then filter by the CLI number then you can see the number of repeated calls.

You may be able to work out the number of repeat calls in the CRM system.

This article may also be of help
https://www.callcentrehelper.com/calculate-first-contact-resolution-100860.htm

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