Request for Proposal

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Request for Proposal
Looking for a RFP template for an omni-channel contact centre solution.

Helper

Call Centre Helper

These articles may help
It's years since I have seen a template.

You may want to ask some of the manufacturers if they have a template that you could use.

In the mean time these articles may help.

https://www.callcentrehelper.com/what-to-look-for-when-buying-a-cloud-based-contact-centre-solution-63578.htm
https://www.callcentrehelper.com/what-to-look-for-when-buying-an-acd-112.htm

Found this
https://openroadscommunity.com/resources/omni-channel-management-request-information-proposalrfi-template
Might be helpful for you

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