Can someone help me please.
I'm tryin to get the required HC/FTE per day using the below info.
Volume: 166 emails
AHT: 34 minutes
Bio Break: 10 minutes allowed per day
hours of operation: 9am to 6pm
Work Hours: 7.5
SLA: all emails must be processed on or before 5pm
note: Interval data not available (not possible to provide)